Service Technician or Engineer

LuxScan Technologies is a global leader in the design, development, and installation of industrial scanners for automation in the timber industry.

Our mission is to develop cutting-edge vision systems that enhance the value of wood—a noble and essential natural resource.

As part of the German Weinig Group, which produces advanced machinery for solid wood and panel production, we are eager to take on new technological challenges and continuously innovate. We operate within a high-tech environment with direct connections to University. In 2022, we proudly won an innovation award for our AI development, reflecting our commitment to excellence and engagement towards our clients worldwide.

We are currently expanding and seeking Service Technicians or Engineers to join our international team in Foetz, Luxembourg.

Your Missions

Supervised by a Service Manager, you will be in charge of handling the installations of our machines at our customers’ factories... As we have a rotation system inside the Service team, there are ‘inhouse’ tasks as well that are part of the daily operation.

Your responsibilities will include :

-         Preparation of new machines for a Factory Acceptance by the customer before shipping

-         Installation of the machines at the customers factory, mainly in Europe and occasionally outside Europe

-         Training of customers on their new machine

-         Service for existing machines

-         Technical assistance and support for incoming queries related to computer systems, software, and hardware (vision systems)

-         Identification, research, and resolving technical issues for end users

Suggesting improvements for an increased reliability.

Your Profile

-         You have a degree in automation, electronics, electrical or computer sciences (minimum Bachelor degree)

-         You are open minded and ready to work in a multicultural environment;

-         Your strong team spirit is crucial for collaborating on daily tasks with your future colleagues in an open workspace.

-         You are also capable of working autonomously

-         You have excellent communication (oral and written) skills in English.

-         You have proven analytical and problem-solving abilities even under high pressure situations

It would be even more perfect if :

-         You have electrical skills or a diploma, which is a strong asset

-         You have at least 2-3 years' experience in a similar position is considered an asset.

-         You are proactive, flexible and multi-task.

-         You have experiences in vision systems

-         You are able to manage incident follow-ups and prioritize tasks effectively.

-         You are also able to communicate in German or any other languages

Our Offer

-         An intensive training on our systems

-         A permanent full-time time contract

-         A long-term position in a fast growing and dynamic team with a world-wide presence

-         Our commitment to continuously deepen your knowledge, including on technical contents and to further develop your personal competencies

-         Continuous support and follow-up from the office when you travel abroad. The travelling portion can represent between potentially 30% and sometimes 50% of the time - trips usually do not exceed 3 consecutive weeks.

-         An attractive salary package as well as other benefits

-         Lunch vouchers

-       Brand new offices ideally located in Foetz with a company parking in a fast growing industrial and commercial area,

-         Charging stations for electric cars.