Agent Digital Sales Support

Task Responsibilities:

Support the Digital Sales team in the back-office through the administration of the digital sales channels 

• Review and handle requests for new accounts to be created 
• Keep clean and up-to-date master-data (customer accounts, user accounts, business rules) 
• Analyse on usage metrics 

Engage with Customers and Cargolux Sales Offices for general enquiries regarding digital channels 

• Reply to and handle various questions and enquiries from customers and Cargolux offices around the world related to digital channels 
• Perform Level 1 support in case of reported issues (login or account creation) and escalate to Service Desk, if required. 
• Formalize findings in the form of procedures, documentation, and knowledge base 

Support the Digital Sales team to incrementally improve its product 

• Gather, analyze and formalize feedback from various stakeholders to propose product improvements (user experience, new features, issues, etc.) 
• Feed the product backlog with concise and clear user-stories 
• Support on user-acceptance tests (UAT) before new features deployment in production 

Essential Requirements For The Position:

• Bachelor's degree in Product Management, Business Management, Logistics, or similar field
• Strong written and oral communication skills, to be used with internal and external stakeholders
• Rigorous and structured mind
• Ability to assess and prioritize tasks autonomously
• Customer-oriented approach
• Passionate about the aviation sector
• Proficiency in MS Office (Word, Excel, PowerPoint, and Outlook)
• Curious and interested in digital technologies, software development, Agile methodology
• If not already familiar, willingness to learn and work on IT-related projects
• Fluency in written and spoken English, other languages are a distinct advantage

Working Conditions:

• Permanent position
• Full-time position based in Luxembourg
• Flexible working hours as per our Collective Work Agreement
• A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection