Helpdesk Support Engineer

Helpdesk support engineer

Summary:

TMC Luxembourg is a company which is built on the principles of transparency & entrepreneurship. Our business model “the employeneurship” is truly unique and to strengthen the team, we are currently looking for an Helpdesk support engineer.

Your challenges?

Act as the single point of contact (SPOC) for all IT-related requests, including incidents, problems, and service requests.

• Document and assess requests, resolving them or assigning them to the appropriate support team or supplier.
• Maintain communication between IT, customers, and suppliers.
• Provide IT support, including end-user device and application support.
• Analyze, test, and install company end-user devices.
• Perform daily operational tasks like email and software management.
• Adhere to internal administrative regulations and contribute to process improvements.
• Participate in IT projects.
• Occasionally provide administrative support.

What do we expect from you?

• High school diploma or equivalent in Information Technology or related field.
• Proven professional experience in a similar role.
• Knowledge of relevant software, hardware, and standard office applications.
• Strong computer literacy and customer service skills.
• Strong team player with analytical and problem-solving abilities.
• Open to change and proactive in process improvements.
• Fluent in English and French Other languages are consider as a plus
• Troubleshooting skills.
• Proficiency in installing and maintaining end-user devices.
• Ability to work independently and as part of a team.
• Basic knowledge of the ITIL Framework.

What can you expect from TMC?

TMC is an international high-tech consultancy company that brings expertise to their clients in order to support them with the realization of their technological challenges. As such, TMC is operating as an expert center at the disposition of its clients and we help them to be more competitive in an ever more global and faster changing technological world.

At TMC we believe that people are the driving force behind technological innovation. That is why we want to create the best possible conditions for tech talents to thrive in. We offer you a challenging and stimulating work environment in which you can be the director of your own career.

As an Employeneur you are part of our TMC family. Next to our outstanding technical expertise, fun and engagement are meaningful parts of our culture.

Why choose for Employeneurship?

We are truly unique thanks to our Employeneurship model which is a true innovation for the High Technology consulting business. It is the business relationship of the 21th century for high skilled technical professionals. It is built around 5 main pillars:

• You will have a permanent employment contract, offering you stability and security
• You will get to know your market value and have a share in the profit your work generates thanks to the individual profit sharing
• We will support you with a one-on-one coaching and trainings designed to help you develop your entrepreneurial skills
• The competence cells structure, provides you with a strong meaningful and relevant network
• The entrepreneurial lab: a playground for new ideas and a potential launching for start-ups

TMC is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.