IT Support specialist

SOGETI is looking for a IT Support specialist to join our company.

You will be part of a team which interact with other team-members from SOGETI, in a multicultural environment. You will also have the unique opportunity to gain experience by sharing technical knowledge with your futures colleagues.

Your challenge/your responsibilities:

• Service desk agent, incident agent and analyst, problem agent and analyst.
• Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate.
• First and second-line support: remote and on-site support.
• Recording & tracking incident and request information.
• Recording & tracking Problem information.
• Participating in reconfiguration/installation of PC environment.
• Documenting operational support procedures.
• Drafting technical content for knowledge database.
• IT support specialist must be able to perform all tasks of a service desk operator
• Testing and administration of applications.
• Liaising with system administration and database administration for execution of administration tasks.

Qualification/ Technologies:

• Very good skills in all of the MS office applications.
• Very good skills with end user computers and, more specifically, Windows computers.
• Good understanding of the main mobile devices platforms and core mobile applications.
• ITIL V4 Foundation Certified.

Education:

Minimum of 3 years of relevant professional experience

*A background check will be requested upon hiring (criminal record, Education degrees, diplomas & certifications)