Service Desk Operator
Published on 16/04/2024
CTG Luxembourg
Working time
Type of contract
Professional experience
Educational level
CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Desk Operator, to join the Service Desk multicultural team of the and to be responsible for providing first level IT support to all its users
Your missions
- Your are the first line user liaison: you receive calls and emails from all the client's users from Luxembourg, Brussels and Strasbourg
- You record incidents in the Service Management Tool, and make an initial assessment to attempt to resolve them. If you can't, then you assign incidents to dedicated support teams
- You provide a dedicated support to VIP users (Deputies for instance)
- You manage the incident life cycle, by monitoring progress of incident resolution, closing incidents, and keeping users informed to ensure they are satisfied
- You improve the knowledge database, to help your colleagues and the team
Your profile
- You are able to speak and write fluently at least English and French, to communicate easily with all the client's users
- You are experienced and have already worked in a similar position for 1 year
- You are familiar with ticketing tools and ITIL guidelines
- You are a team player who likes to work in an international environment
Our offer
- An attractive salary package with or without a company car
- A dedicated training program with personal development plans
- Extra-legal advantages (IT material, banks)
- Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...
If you like multicultural teams and want to join a company with open communication, then apply right now !
Please note that a criminal record will be asked for this position..
