Service Desk Agent

Published on 19/03/2024

CTG Luxembourg logo

CTG Luxembourg


Working time
Type of contract
Spoken languages
FR , EN
Professional experience
Educational level

CTG IT Solutions is currently growing and we are looking for Service Desk Agents to strengthen our teams in Luxembourg.

 

Your Missions

  • You will logcategoriseprioritisediagnoseresolveclose and escalate incidents
  • You will have incident ownership and communication throughout the lifecycle of the incident
  • You will handle in policy and out of policy service requests
  • You will intervene onsite at the user location or temporary location
  • You will execute IMACD tasks
  • You will raise requests for authorisation of service requests

 

Your Profile

  • You are able to speak and write fluently at least English and French, to communicate easily with all the users
  • You are experienced and have already worked in a similar position for at least 2 years
  • You are familiar with ticketing tools and CMDB tools
  • You have experience with MS Office Suite and Microsoft OS (Windows 7 and 10)
  • You have knowledge of mobile devices and mobile phone services
  • You have an understanding of networking and networking protocols
  • You are experienced in troubleshooting PCs/Laptops/Tablets, VPN, etc.
  • You have good problem-solving skills and you are flexible and stress resilient
  • You are a team player who likes to work in an international environment
  • You like to pay attention to details and you are customer focused

 

Our Offer

  • An individual career development plan and a dedicated training program
  • A competitive salary package 
  • 5 additional vacation days
  • Extra-legal benefits (daily allowances, PC plan, …)
  • Regular events with the CTG team: Learning lunch, Staff meeting, Xmas, sports events

 

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position..

CTG Luxembourg logo

CTG Luxembourg

10 A rue des Mérovingiens
L-8070 Bertrange
Luxembourg

Career CTG Luxembourg

Service Desk Agent

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Service Desk Agent

 
 
 
 

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