Transfer Agent Manager

The Company:

U.S. Bank introduced its full depositary services offering in Europe in 2018. The offering supports. Regulated investment funds domiciled in the EU that are required to appoint a depositary to comply with the Alternative Investment Fund Managers Directive (AIFMD) and the Undertaking for Collective Investments in Transferable Securities Directive (UCITS).

Since July 2020, Elavon Financial Services DAC trading as U.S. Bank Depositary Services Luxembourg is authorised and supervised by the Commission de Surveillance du SecteuFinancier.

Reports To:

Transfer Agency Senior Manager

Responsibilities:

Investor Onboarding

• oversee and assist with the management of the daily operations of the Transfer Agency team
• ensure that all relevant responsibilities are carried out and prioritised in accordance with deadlines
• implement new or enhanced procedures or processes as required in line with updated regulations / client requirements
• maintain oversight and follow up in relation to outstanding matters and escalate as appropriate
• organise and assist with client due diligence visits
• client communication and point of contact for escalation

AML

• provide oversight of new investor account opening to ensure compliance with AML/KYC and FATCA/CRS requirements
• assist the Transfer Agency team and provide guidance on AML/KYC and FATCA/CRS requirements
• act as primary contact for more complex and high risk AML/KYC cases for clients and direct/indirect reports
• oversight of the review of AML/KYC on a trigger event basis or as part of a cyclical review process
• review outstanding AML/KYC on a monthly basis and report and escalate aged items
• carry out remediation of AML/KYC documentation where necessary
• oversee and conduct adverse media and PEP screening to ensure alerts are adequately investigated and the rationale for clearing is documented appropriately and on a timely basis
• oversight of transaction monitoring programme and ensure alerts are adequately investigated and the rationale for clearing is documented appropriately
• completion of annual FATCA/CRS filings

Other TA activities

• checking and processing capital calls and distributions;
• checking and processing investors re-balancing/equalisation
• checking, processing and confirming subscriptions, redemptions, switches and transfers;
• quality checking of manual payments processing;
• applying the Net Asset Value to investor capital activity for daily / weekly / monthly funds;
• reconcile subscription accounts on a daily basis;
• completing audit requests for investor accounts;
• assist in the compilation of client board reports;
• act as mentor to junior analysts;
• assist the team with incentive fee calculations;
• adhere to all processing procedures and controls;
• act as both primary and escalation contact for both client and investor queries and act as host for client service calls and monthly board calls;
• ensure client month-end reporting deliverables are being met;
• gain an understanding of all funds across the team and cross train the team to ensure coverage when required;

Requirements

• 3rd level qualification
• 5-8 years’ experience in Transfer Agency / Onboarding with a track record of successfully managing a team
• extensive knowledge of AML/KYC
• excellent organisational skills and a high attention to detail
• excellent PC skills (good knowledge of Microsoft Excel and Word essential)
• self-motivated, innovative and analytical
• ability to work well as part of a team
• excellent client communication skills
• team leadership skills