Senior Support Engineer (Microsoft, Luxembourg)
Published on 10/09/2024
Sogeti, part of Capgemini
At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we’ll provide everything you need to become the best you can be.
YOUR ROLE
As a Support Engineer Microsoft, you will be responsible for providing technical support to the customer using Microsoft products, ensuring timely resolution of complex issues while maintaining high levels of customer satisfaction. You will be in charge of troubleshooting, diagnosing, and resolving technical problems and deliver valuable solutions.
- Troubleshooting and resolving issues, working closely with customers to understand the root cause of the problem.
- Diagnosing and troubleshooting technical issues by analyzing system configurations, logs, and error messages.
- Continuously improving troubleshooting and diagnostic procedures by sharing best practices and feedback with the team.
- Creating and maintaining internal and external knowledge base articles to improve problem resolution efficiency.
- Working closely with other teams (e.g., development, product management, and quality assurance) to improve products based on customer feedback and field insights.
- Staying updated with new Microsoft product features, enhancements, and updates.
YOUR PROFILE
- Strong knowledge in Microsoft environment especially Office 365.
- Proven experience in the migration from Windows 10 to Windows 11.
- Proficiency in one or more of the following areas: Cloud services (Azure), Active Directory, Exchange, Windows Server, Office 365, SharePoint, Dynamics 365.
- Capacity to work in a team and autonomously.
- Ability to work under pressure and meet tight deadlines.
- Fluency in English is required. Any other additional languages is an asset.
- Master's degree in computer science, information technology, or a related field + 10 years of experience as a systems or infrastructure engineer..
WHAT YOU’LL LOVE ABOUT WORKING HERE
At Sogeti, we have a modern, human centric approach to promoting, assessing and ensuring future high performance. We support and guide you at every step of your career with continuous feedback and conversations. We’ll always make space to check in and discuss your growth and readiness for promotion.
We encourage flexibility when it comes to when and where people get their work done, allowing a better work-life balance and greater empowerment. Employees work with their managers to determine an arrangement that works best for their role and personal circumstances.
We offer access to one of the best digital learning packages in the market to improve both your soft and hard skills. Encouraging you to be curious and accountable for your skills development. Our learning offers are world class and free to every employee across the globe. Access all learning assets and curated programs from business experts, plus content from leading partners including Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.
