IT Operator Standard

IT OPERATOR Standard

About Proximus Luxembourg

Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

Telindus Luxembourg – Share more than technologies!

Telindus is a brand of Proximus Luxembourg.

Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.

Always in search of innovation, Telindus works daily to boost the growth of its customers.

Job Content:

The Operations Specialist will perform tasks and functions, including but not limited to:

Monitor the system for equipment failure or errors in performance, updating monitoring tools:

• Monitoring of applications and infrastructure events thanks to several monitoring tools (Splunk; SCOM; Cricket)
• Monitoring jobs (Tool: AutoSys/Automic) in accordance with predefined procedures;
• Understand, analyse and dispatch alerts reported by the monitoring tools by raising incidents and escalating to relevant parties as necessary, taking remedial steps as predefined in procedures if required.
• Execution of service requests with Jenkins, Azure DevOps, vRealize and vSphere based on predefined procedures.
• Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
• Daily tasks / checks according to a specific schedule;
• Files/mails/folders restores: Type command on keyboard to transfer encoded data from memory unit to magnetic tape and assist in managing tapes (inject/eject tapes in the robot);
• Providing first level Service Desk services after Service Desk hours and during the weekend, Public Holiday.
• End of month and yearly operations (coordination and execution of jobs asked by different financial and IT teams)
• Create and update documentation

Profile:

Job Skills and Requirements:

• Attention to Detail: Accuracy counts in operator jobs. You must be able to concentrate and be precise in your work.
• Hand-eye Coordination: Precision is key in this job. Having a steady hand is an absolute must for operator jobs.
• You are reliable, well organized, and stress resistant
• Understanding of production procedures and environment
• ITIL best practices knowledge: Change Management process, Incident Management (escalation process), Knowledge Database Management (Procedures, technical documentation), Configuration Management Database

Shifts:

07h00 to 15h30 → Morning shift

15h00 to 23h30 → Evening shift

23h00 to 07h30 → Night shift

(365 days a year; 2 operators in the morning; 2 operators in the afternoon and 1 operator at night on weekdays; 1 operator in the morning; 1 operator in the afternoon and 1 operator at night on weekends, legal holidays and Bank Holiday)

Our Offer:

A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.