IT Capacity Manager - A.

IT Capacity Manager - A.

About Proximus Luxembourg

Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

Telindus Luxembourg – Share more than technologies!

Telindus is a brand of Proximus Luxembourg.

Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.

Always in search of innovation, Telindus works daily to boost the growth of its customers. 

Job Content:

The capacity manager is responsible for ensuring that you have adequate IT capacity to meet service levels, communicating with IT teams about balancing capacity and demand, and optimizing capacity. This person is responsible and accountable for the overall practice, sub-practices, and results. 

Responsibilities:

• Handle performance and capacity management service delivery for multiple Units 
• Focus on continuous improvement opportunities across all dimensions of Capacity and Performance Management, including championing project opportunities and transformational initiatives 
• Familiar with ITIL Process definitions and implementation 
• Leads design working sessions with senior stakeholders, directs and supports data analysis and presents design approach, options and decisions to key stakeholders and senior leaders informed by common design principles and balanced by change management considerations. 
• Works in a strategic consultative capacity providing coaching, advice and counsel to business stakeholders/partners balancing business need/solutions with influencing an integrated approach to program implementation. 
• Identifying the allocation gaps/bottlenecks and improve the process for capacity allocation 
• Provide detailed system reporting to Leadership Team and technical groups to highlight availability and reliability against agreed targets 
• Establish an ongoing capacity plan, and coordinate the execution of this plan within budget guidelines, and according to KPI metrics 
• Gather and analyse data on a timely basis 
• Analyse forecasted workload with consideration to historical trends and initiatives known to impact workload and/or staffing 

Profile:

Skills:

• Produce a capacity design and plan to discuss the ability of the IT infrastructure
• Meet the performance and capacity requirements of the business 
• Strong Service Management knowledge 
• Must have strong technical and analytical skills, with the ability to think creatively and develop new solutions 
• Should have a high-level knowledge on IT related technologies such as Servers and systems, backup and storage, Networks 
• Strong ITSM Process depth and breadth for Capacity management function 
• Responsible for the monitoring of capacity issues, developing effective capacity plans and following up on capacity remediation actions 

Our Offer:

A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.