Customer Service & Quality Administrator H/F/X
Published on 28/05/2024
Manpower Luxembourg S.A.
Manpower is recruiting for one of its clients in Luxembourg :
Customer Service & Quality Administrator H/F/X
Role :
Manage the customer service of one mineral business to North America
• Support The Supply Chain specialists to ensure deliveries are on-time
• Support on all back-office §activities and admin activities for the department
• Claim gatekeeper for the department, in charge of investigation & follow up supplier & customer claims
Accountability :
Contribute to the OTIF and customer satisfaction
• Contribute to the claims KPIs and safety stock levels.
• Responsible for maintaining a safe personal environment and acting safely at all times.
• Fully supports the location health, safety and environmental (HSE) programs by participating in their
implementation, maintenance, enforcement and compliance with company’s programs
Your tasks:
Customer service activities:
• Ensure the Front Office: management of direct contact with customers (phone, mail, email, fax, etc…)
• Prepare and review monthly the orderbook with sales managers as owner of the orderbook (short-term
sales forecast)
• Interface with credit controlling for the overdues management
• Ensure the sending of information to customers (change of products, site closing etc…) and respond to
requests
• Register and follow-up the customer complaints through a dedicated tool (CRM)
• Register and monitor the debit and credit notes
• Ensure accurate and ontime invoice of the sale orders incl. sending documents to customer service and
customers
• Admin & backoffice
• Work with the Supply chain specialists team for any admin support requested
• Inventory management: register stocks in transit into the systems
• Enter all freight and transfer price requests following the finance process
• Create purchase orders and modify, invoice Sales orders
• Update the Estimate Time Arrivals (ETA) for purchase orders in the systems
• Control the invoice of Logistics Service Providers (warehouses and carriers)
• Register & issue Certificates of Analysis for our products ;
• Liaise with Finance and compile the Value Added Tax information for our Bulgarian warehouse
• Customer surveys
• Claim Gatekeeper:
• Investigate, create corrective action plans, follow-up for all claims of the department
Your profile:
Key competencies
• Fluent English, french is a plus.
• Tools knowledge is a plus: ERP (SAP), CRM (Salesforce), Google Suite
Strong customer orientation
• Strong interpersonal skills to collaborate with internal and external stakeholders
• Very at ease with IT tools
• Background in data administration & customer service
• Rigorous compliance with procedures and processes
• Impeccable Attention to Detail, ability to rigorously check input and output data
• Strong organizational skills, ability
• Reactivity and stress management during peaks of activity
• Team spirit
Educational & Relevant experience:
• Bachelor in quality management or equivalent experience
• Minimum 3 years of experience in quality officer or customer service
Interested in this position ? Please apply on line.
Your application will be treated with the strictest confidentiality.
Customer Service & Quality Administrator H/F/X
Role :
Manage the customer service of one mineral business to North America
• Support The Supply Chain specialists to ensure deliveries are on-time
• Support on all back-office §activities and admin activities for the department
• Claim gatekeeper for the department, in charge of investigation & follow up supplier & customer claims
Accountability :
Contribute to the OTIF and customer satisfaction
• Contribute to the claims KPIs and safety stock levels.
• Responsible for maintaining a safe personal environment and acting safely at all times.
• Fully supports the location health, safety and environmental (HSE) programs by participating in their
implementation, maintenance, enforcement and compliance with company’s programs
Your tasks:
Customer service activities:
• Ensure the Front Office: management of direct contact with customers (phone, mail, email, fax, etc…)
• Prepare and review monthly the orderbook with sales managers as owner of the orderbook (short-term
sales forecast)
• Interface with credit controlling for the overdues management
• Ensure the sending of information to customers (change of products, site closing etc…) and respond to
requests
• Register and follow-up the customer complaints through a dedicated tool (CRM)
• Register and monitor the debit and credit notes
• Ensure accurate and ontime invoice of the sale orders incl. sending documents to customer service and
customers
• Admin & backoffice
• Work with the Supply chain specialists team for any admin support requested
• Inventory management: register stocks in transit into the systems
• Enter all freight and transfer price requests following the finance process
• Create purchase orders and modify, invoice Sales orders
• Update the Estimate Time Arrivals (ETA) for purchase orders in the systems
• Control the invoice of Logistics Service Providers (warehouses and carriers)
• Register & issue Certificates of Analysis for our products ;
• Liaise with Finance and compile the Value Added Tax information for our Bulgarian warehouse
• Customer surveys
• Claim Gatekeeper:
• Investigate, create corrective action plans, follow-up for all claims of the department
Your profile:
Key competencies
• Fluent English, french is a plus.
• Tools knowledge is a plus: ERP (SAP), CRM (Salesforce), Google Suite
Strong customer orientation
• Strong interpersonal skills to collaborate with internal and external stakeholders
• Very at ease with IT tools
• Background in data administration & customer service
• Rigorous compliance with procedures and processes
• Impeccable Attention to Detail, ability to rigorously check input and output data
• Strong organizational skills, ability
• Reactivity and stress management during peaks of activity
• Team spirit
Educational & Relevant experience:
• Bachelor in quality management or equivalent experience
• Minimum 3 years of experience in quality officer or customer service
Interested in this position ? Please apply on line.
Your application will be treated with the strictest confidentiality.
