Working time
Type of contract
Job Description
Join Our Team as a Rental Sales Agent – Deliver Exceptional Service and Maximize Sales!
Fixed-term contract (1 year)
Are you driven by delivering excellent customer service while achieving sales targets? We’re looking for a highly motivated Rental Sales Agent to join our Network & Stations team within the broader Operations function. As a Rental Sales Agent, you’ll be the first point of contact for customers, ensuring a seamless rental experience and maximizing sales opportunities. This entry-level, counter sales role is perfect for individuals who thrive in a fast-paced environment and are passionate about both service and sales.
Key Responsibilities
- Handle reservations and process rental agreements with accuracy and professionalism
- Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish
- Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance
- Utilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections
- Adhere to all rental policies and procedures to ensure smooth and compliant transactions
- Assist customers by identifying any additional services or products that may enhance their rental experience
- Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process
- Support branch operations by performing additional duties as requested by management
What We’re Looking For
- Sales Background: Proven sales experience in a dynamic, fast-paced environment
- Product Expertise: Skilled in offering optional coverage products, vehicle upgrades, and additional services
- Strong customer service skills and the ability to communicate professionally
- A sales-driven attitude with a focus on meeting and exceeding targets
- Ability to work efficiently in a fast-paced, customer-focused environment
- Attention to detail and a commitment to providing accurate and timely service
Ideal Experience
- Previous experience in a customer-facing or sales role, ideally in retail, hospitality, or automotive sectors
- Demonstrated ability to achieve or exceed sales targets
- Experience handling transactions and working with point-of-sale systems
- Familiarity with rental agreements or similar customer service documentation is a plus
Skills & Competencies
- Excellent interpersonal and communication skills
- Strong sales acumen and persuasive abilities
- High level of professionalism and reliability
- Ability to multitask and stay organized in a busy environment
- Attention to detail and accuracy in all customer interactions
- Team player with a positive, can-do attitude
- Mandatory languages: English, French and German
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