Customer Care LRAO Officer Expired
Published on 20/03/2024
Arhis People Solutions
Working time
Type of contract
Spoken languages
Professional experience
Educational level
Arhis People Solutions is your trusted partner for all your human resources needs. With a tailor made approach and a commitment to integrity, we offer comprehensive services, from recruitment to talent management.
POSTE
CUSTOMER CARE OFFICER
Our client is a company specializing in providing security and digital identity solutions.
YOUR MISSIONS
Assist clients promptly and efficiently in resolving their issues.
Minimize repeated calls by addressing issues comprehensively.
Avoid transferring calls and redundant information requests.
Proactively anticipate and prevent future issues.
Provide suggestions for improving website support sections.
Manage client requests for certificates, revocations, suspensions, and reactivations.
Respond promptly and clearly to client inquiries.
Guide clients through administrative and technical procedures.
Assist in meeting Customer Service Department (CSD) KPIs.
Draft user-centric technical documentation
Collaborate constructively with application providers' help desks.
Propose joint client/CSD/help desk conference calls.
Assist in conducting acceptance test plans.
Ensure operational infrastructure remains stable.
Contribute to building an image of excellence and ease of doing business.
PROFIL
YOUR PROFILE
Demonstrates active listening skills.
Approaches challenges with a positive and constructive mindset.
Proficient in creating reports.
Possesses strong verbal and written communication skills.
Familiar with all necessary administrative and technical procedures.
Fluent in four languages (French, English, Luxembourgish, German).
Additional advantage with knowledge of other languages such as Dutch, Portuguese, Italian, etc.
Basic knowledge in IT is advantageous.
Your Experience at Arhis People Solutions
To ensure your profile aligns with our positions, we guide you through a comprehensive recruitment process, including individual interviews, assessment centers, personality and motivation questionnaires, and coaching sessions conducted by certified coaches within our team.
Rest assured, we meticulously review all received applications, even those confirmed automatically upon receipt.
Your profile will be assessed by a consultant specialized in your field of expertise.
We are listening to your needs, we keep you informed and advise you throughout the recruitment process until your integration with our client. We are committed to offering you our expertise to ensure the success of your future professional project.
POSTE
CUSTOMER CARE OFFICER
Our client is a company specializing in providing security and digital identity solutions.
YOUR MISSIONS
Assist clients promptly and efficiently in resolving their issues.
Minimize repeated calls by addressing issues comprehensively.
Avoid transferring calls and redundant information requests.
Proactively anticipate and prevent future issues.
Provide suggestions for improving website support sections.
Manage client requests for certificates, revocations, suspensions, and reactivations.
Respond promptly and clearly to client inquiries.
Guide clients through administrative and technical procedures.
Assist in meeting Customer Service Department (CSD) KPIs.
Draft user-centric technical documentation
Collaborate constructively with application providers' help desks.
Propose joint client/CSD/help desk conference calls.
Assist in conducting acceptance test plans.
Ensure operational infrastructure remains stable.
Contribute to building an image of excellence and ease of doing business.
PROFIL
YOUR PROFILE
Demonstrates active listening skills.
Approaches challenges with a positive and constructive mindset.
Proficient in creating reports.
Possesses strong verbal and written communication skills.
Familiar with all necessary administrative and technical procedures.
Fluent in four languages (French, English, Luxembourgish, German).
Additional advantage with knowledge of other languages such as Dutch, Portuguese, Italian, etc.
Basic knowledge in IT is advantageous.
Your Experience at Arhis People Solutions
To ensure your profile aligns with our positions, we guide you through a comprehensive recruitment process, including individual interviews, assessment centers, personality and motivation questionnaires, and coaching sessions conducted by certified coaches within our team.
Rest assured, we meticulously review all received applications, even those confirmed automatically upon receipt.
Your profile will be assessed by a consultant specialized in your field of expertise.
We are listening to your needs, we keep you informed and advise you throughout the recruitment process until your integration with our client. We are committed to offering you our expertise to ensure the success of your future professional project.
