Customer Service Representative (M/F)

For one of our clients, an industrial company located in Luxembourg-Strassen, Sofitex Talent is currently looking for a

Customer Service Representative English/Dutch/French (M/F)

Your tasks:

• Follow up orders from quotation to payment in a timely and efficient manner, for all customers
• Raise orders and for machines projects / process invoices for staged payment deliveries.
• Handle contracts setup/update, liaise with legal/management/commercial dept.
• Monitor call off, stock orders, allocations, consignment stock
• Set up / update / communicate price lists & pricing structure to customers
• Follow all procedures related to discount / rebates contracts.
• Manage customers’ expectations in term of lead times and pro-actively chasing up backorder items
• Deal with any customer queries (late deliveries, faulty goods, stock discrepancies etc )
• Provide customers with requests for datasheets, account creation etc
• Pass on any inquiries beyond their remit to internal sales / external sales / project sales etc
• Follow MR (material return process) for material (defective, wrong deliveries……)
• Raise any credit notes for material returns / price discrepancies
• Co-ordinate and monitor order fulfillment (logistic, production, finance, …)
• Set up new accounts / send customer credit application forms
• Take full responsibility for certain agreed accounts.
• Monitor the completion of customer’s questionnaires.

Profils :

• Ideally a bachelor's degree + 2 years of experiences in a similar position
• Fluent in Dutch, English and French is mandatory
• Customer oriented
• Resilience
• Professional phone manner.
• Autonomous, organized, motivated and team orientated.
• Ability to work under pressure and to meet tight deadlines.
• ERP and Crm experience
• Outstanding internal & external communication
• Good knowledge and competency with Windows environment,
• Interest for technical equipment,
• Ability to solve problems

This is an opportunity for a temporary contract leading to a CDI, to start ASAP

Salary: depending on profiles and experience (3300-4000€ gross)