Customer Service Representative (M/F)
Published on 07/03/2025
SOFITEX TALENT RECRUITMENT
Working time
Type of contract
Professional experience
Educational level
For one of our clients, an industrial company located in Luxembourg-Strassen, Sofitex Talent is currently looking for a
Customer Service Representative English/Dutch/French (M/F)
Your tasks:
- Follow up orders from quotation to payment in a timely and efficient manner, for all customers
- Raise orders and for machines projects / process invoices for staged payment deliveries.
- Handle contracts setup/update, liaise with legal/management/commercial dept.
- Monitor call off, stock orders, allocations, consignment stock
- Set up / update / communicate price lists & pricing structure to customers
- Follow all procedures related to discount / rebates contracts.
- Manage customers’ expectations in term of lead times and pro-actively chasing up backorder items
- Deal with any customer queries (late deliveries, faulty goods, stock discrepancies etc )
- Provide customers with requests for datasheets, account creation etc
- Pass on any inquiries beyond their remit to internal sales / external sales / project sales etc
- Follow MR (material return process) for material (defective, wrong deliveries……)
- Raise any credit notes for material returns / price discrepancies
- Co-ordinate and monitor order fulfillment (logistic, production, finance, …)
- Set up new accounts / send customer credit application forms
- Take full responsibility for certain agreed accounts.
- Monitor the completion of customer’s questionnaires.
Profils :
- Ideally a bachelor's degree + 2 years of experiences in a similar position
- Fluent in Dutch, English and French is mandatory
- Customer oriented
- Resilience
- Professional phone manner.
- Autonomous, organized, motivated and team orientated.
- Ability to work under pressure and to meet tight deadlines.
- ERP and Crm experience
- Outstanding internal & external communication
- Good knowledge and competency with Windows environment,
- Interest for technical equipment,
- Ability to solve problems
This is an opportunity for a temporary contract leading to a CDI, to start ASAP
Salary: depending on profiles and experience (3300-4000€ gross)
