Residence Manager

Residence Manager

Position

The Residence of the United States Ambassador to Luxembourg seeks a highly organized and experienced professional to serve as Residence Manager. The incumbent will oversee the effective and efficient operation of the Ambassador's Residence, serving as the principal liaison among the Ambassador, Residence staff, embassy personnel, and external contacts.

Core responsibilities include ensuring the smooth execution of official and social functions, managing staff, overseeing budgets, and coordinating the day-to-day operations of the Residence.

Professional experience

• Three to five years in hotel, hospitality, household or event management, including at least one to two years supervising staff and managing budgets (experience in diplomatic and/or private residence desired)

Educational level

• Completion of secondary school; degree/certification in hospitality, hotel management or business administration is preferred.

Responsibilities

• Liaise directly with the Ambassador, and/or any other person designated on behalf of the Ambassador, on all matters pertaining to the Residence. This includes liaising with Residence staff; coordinating with the Ambassador's drivers and protective detail as necessary; and attending meetings at the Residence, the Chancery, or other venues as required. 
• Coordinate closely with relevant embassy staff to ensure alignment between Residence operations and broader embassy priorities and advises on and maintains various Residence budgets. 
• Oversee event management and entertainment functions at the Residence, supervising all services and entertainment and providing hands-on guidance and assistance. This includes liaising with event organizers and sponsors, producing event reports and invoices, and preparing and distributing daily and long-term Residence schedules. 
• Responsible for staff management and oversight, including time and attendance and accountability for Residence personnel.
• Manage supplies and procurement for the Residence, maintaining satisfactory levels of household and catering supplies, and sourcing and liaising with contractors for supplies, maintenance, cleaning, and repair work. 
• Manage the smooth, ethical, and legal accounting of the Residence operation. 
• Coordinate with relevant embassy staff on all aspects of Residence furnishings and maintenance and perform other duties as required to ensure the smooth operation of the Residence. 

Profile

• Discretion and Trustworthiness: Maintaining strict confidentiality regarding the Employer, their family and/or guests
• A service-oriented, flexible approach, including willingness to work evenings, weekends and irregular hours around events
• Problem-Solving Capabilities: Thinking quickly under pressure to resolve last-minute emergencies
• Clear Communication: Listening actively and relaying instructions smoothly between the Employer, embassy and household staff, and outside contractors.
• Exceptional Organization: Keeping track of multiple daily tasks, vendor appointments, family schedules, and maintenance calendars.
• Leadership and Staff Management: Directing and motivating household staff, including outside contractors.
• Flexibility and Adaptability: Adjusting easily to shifting schedules, unpredictable private service needs, and extended hours.
• Technical and Financial Know-How: Managing household budgets in collaboration with appropriate embassy staff.