Service Delivery Manager
Published on 25/04/2024
Proximus Luxembourg
Service Delivery Manager
About Proximus Luxembourg
Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.
With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.
Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.
Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.
Telindus Luxembourg – Share more than technologies!
Telindus is a brand of Proximus Luxembourg.
Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.
Always in search of innovation, Telindus works daily to boost the growth of its customers.– www.telindus.lu
Job Content :
As a Service Delivery Manager you will be responsible for the supervision and coordination of one or more key customers.
You will be responsible for the productivity and profitability of the assigned customers by ensuring respect of the budget and strategy.
You will also be responsible for developing, promoting and representing his/her business internally and externally to our clients, partners and sub-contractors.
Results areas and activities
- Ensure the relationship with the client and understand its issues, in order to define the long-term strategy
- Identify stakeholders, define and implement governance for the client
- Ensure projects are aligned with the client's strategy
- Identify, analyse and manage the client's strategic risks
- Identify, analyse and manage the dependencies between different client projects and the teams handling them.
- Define key performance indicators.
- Review and report periodically on project and operational performance to the steering committee.
- Participate in internal project reviews and with/to partners.
- Act as a facilitator and drive improvement actions.
- Consolidate and maintain project information in a roadmap
- Organise and attend steering committee meetings
- Organise and attend ad hoc meetings on legal and compliance risks
- Define and monitor project budgets and customer governance
- Ensure that customer satisfaction is measured against compliant indicators and that improvement plans are implemented
- Identify, analyse and escalate new business opportunities
Profile
- Own extensive experience in managing a portfolio or program management office including large scale IT programs
- Strong experience of delivering managed IT services to critical business organisations
- Strong experience of driving change and innovation within organisations
- Solutions orientated and excellent commercial mindset
- Exceptional interpersonal and communication skills
- Fluency in both French and English
Our Offer
A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.
Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.
If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.
