Key Responsibilities:
A customer facing role responsible for coordination, both internally and externally, of specific administrative aspects of sales activities such as new product development, offers management, document & samples flow, article creation/modification, promotional activities, lifecycle management, and all this within a set of assigned customers.
Develop relationships with key external customer contacts and internal stakeholders to guarantee the launch of products within the agreed conditions with the customers and with respect to all relevant legislation. Guarantee the management of events by making sure that these are evaluated on feasibility and internal impact.
To get all trading conditions with customers formalised, internally communicated and to have all contracts / services to be delivered checked on both feasibility and profitability impact. To provide high quality, in-depth administrative support to Key Account Management.
Your responsibilities will be
Local Commercial and Customer support :
- Pricing administration
- Customer portal management
- Support KAM & Customer on general topics / questions
Local offer document management :
- Ensure correct interpretation of customer briefs
- Follow up the complete document flow and samples flow
- Fill in all other commercial product related documents asked by the customer.
Local product launch management :
Once the offer is concluded and the market is won : Start of Product Launch, translate product brief, by means of SAP-workflow, into a Project Plan with clear instructions to other processes involved, manage the complete Project Plan, end of Product Launch, Late Launches
Local promotion Management :
Focus on Management of promotions from start till stop, guarantee that all data required are obtained, responsible for executing a feasibility study at plant level.
- Obtain forecasts and communicate them to the processes involved
- Assure follow up of the entire promotion activity
Skills and education we are looking for
- Degree in Business Administration, Sales, Marketing, or related field.
- 2-4 years of experience in sales administration, customer service, or sales support (ideally in an international environment)
- Previous experience with the German market is a strong asset
- Fluent in German & English (spoken and written) – mandatory
- MS-Office: good knowledge of Excel & Word, Outlook
- Applying PLM techniques
- Project Management skills
- Ability to plan and organise work
- Logical reasoning
- Commercial attitude
- Ability to handle conflict
What will make you successful
- Continuous improvement
- Customer orientation
- Result orientation
- Team payer
- Good verbal and written communication skills
- Structured thinker
