Business Analyst (m/f)
Published on 22/11/2024
Manpower Luxembourg S.A.
EXPERIS IT Luxembourg is currently looking for a Business Analyst (m/f) to join the IT team of a prestigious client based in Luxembourg.
Your responsibilities:
A Business Analyst provides analysis of the existing processes and data requirements to drive continuous improvement of the University processes and procedures by leveraging the capabilities of the ServiceNow® platform.
The Business Analyst(s) shall:
- Interview stakeholders to understand requirements, dependencies, and priorities.
- Design business processes applicable for each solution.
- Design the workflows associated with business processes.
- Draft requirements specifications and develop user stories.
- Support the development team in story refinement and story-pointing.
- Draft test plans.
- Facilitate prototyping.
- Conduct demos.
- Facilitate user acceptance testing.
You profile:
The Business Analyst(s) shall have the following experience and skills:
- Senior profile: More than seven (7) years of experience in the field of business analysis, of which at least four (4) years in delivering ServiceNow® solutions, including at least two (2) years in the higher education and research sector.
- Medium profile: More than five (5) years of experience in the field of business analysis, of which at least two (2) years in delivering ServiceNow® solutions, including at least one (1) year of experience in the higher education and research sector.
- More than three (3) years of hands-on experience with modelling and prototyping tools.
- Extensive experience in agile solution delivery.
- Extensive experience with modern work management and collaboration tools.
- Knowledge of the Business Process Model and Notation (BPMN) and process modelling tools.
- Good understanding of Enterprise Resource Planning (ERP) systems, such as SAP.
- Experience with IT service management.
- Bonus: a certification by an internationally recognized professional body, such as the Agile Analysis (IIBA-AAC)®, Certified Business Analysis Professional (IIBA-CBAP)®, or Professional in Business Analysis (PMI-PBA)®.
- Bonus: a certification in IT service management, such as ITIL® Foundation or Managing Professional.
- Strong interpersonal, communication, and stakeholder management skills.
- Excellent written and verbal skills in English and French.
- Good command of German and Luxembourgish is an asset.
If you are interested by this opportunity, do not hesitate to send your application to the following address :recrutement.it@experis.lu
We will consider your application and reply to you as soon as possible. Please be aware that due to the number of applications we receive, it may take some time to process them. We thank you in advance for your patience.
However, if you do not hear from us within 3 weeks, please consider that your application has been unsuccessful.
We reaffirm our commitment to transparency and the special attention we pay to the protection of your personal data.
So we remind you that you have the right to access, modify and delete your personal data at any time by sending an e-mail to: recrutement.it@experis.lu
If you don't want to miss any of our open positions, don't hesitate to follow our Linkedin page: https://www.linkedin.com/company/elan-it-luxembourg-a-manpower-group-company/
Your responsibilities:
A Business Analyst provides analysis of the existing processes and data requirements to drive continuous improvement of the University processes and procedures by leveraging the capabilities of the ServiceNow® platform.
The Business Analyst(s) shall:
- Interview stakeholders to understand requirements, dependencies, and priorities.
- Design business processes applicable for each solution.
- Design the workflows associated with business processes.
- Draft requirements specifications and develop user stories.
- Support the development team in story refinement and story-pointing.
- Draft test plans.
- Facilitate prototyping.
- Conduct demos.
- Facilitate user acceptance testing.
You profile:
The Business Analyst(s) shall have the following experience and skills:
- Senior profile: More than seven (7) years of experience in the field of business analysis, of which at least four (4) years in delivering ServiceNow® solutions, including at least two (2) years in the higher education and research sector.
- Medium profile: More than five (5) years of experience in the field of business analysis, of which at least two (2) years in delivering ServiceNow® solutions, including at least one (1) year of experience in the higher education and research sector.
- More than three (3) years of hands-on experience with modelling and prototyping tools.
- Extensive experience in agile solution delivery.
- Extensive experience with modern work management and collaboration tools.
- Knowledge of the Business Process Model and Notation (BPMN) and process modelling tools.
- Good understanding of Enterprise Resource Planning (ERP) systems, such as SAP.
- Experience with IT service management.
- Bonus: a certification by an internationally recognized professional body, such as the Agile Analysis (IIBA-AAC)®, Certified Business Analysis Professional (IIBA-CBAP)®, or Professional in Business Analysis (PMI-PBA)®.
- Bonus: a certification in IT service management, such as ITIL® Foundation or Managing Professional.
- Strong interpersonal, communication, and stakeholder management skills.
- Excellent written and verbal skills in English and French.
- Good command of German and Luxembourgish is an asset.
If you are interested by this opportunity, do not hesitate to send your application to the following address :recrutement.it@experis.lu
We will consider your application and reply to you as soon as possible. Please be aware that due to the number of applications we receive, it may take some time to process them. We thank you in advance for your patience.
However, if you do not hear from us within 3 weeks, please consider that your application has been unsuccessful.
We reaffirm our commitment to transparency and the special attention we pay to the protection of your personal data.
So we remind you that you have the right to access, modify and delete your personal data at any time by sending an e-mail to: recrutement.it@experis.lu
If you don't want to miss any of our open positions, don't hesitate to follow our Linkedin page: https://www.linkedin.com/company/elan-it-luxembourg-a-manpower-group-company/
