Aircraft Warranty & Claims Administrator (m/f/x)

For our department Purchasing Administrationwithin LuxairAirlines, we are looking for a (an):

Aircraft Warranty & Claims Administrator (m/f/x)

Main duties:

• Submit warranty claims to the manufacturers or suppliers for all aircraft parts failing while under warranty coverage or showing apparent defects in material, design and/or workmanship.
• Reclaim parts and labor associated with warranty repairs performed.
  Ensure that other stakeholders of Luxair Technics provide and document the necessary data to successfully submit the claims.
• Pursue remedies offered by airframe and engine manufactures, as well as vendors, for implementing Service Bulletins or Service Letters.
• Claim warranty coverage on aircraft heavy maintenance work performed by external maintenance and repair organizations.
• Process warranty related orders efficiently.
• Establish KPI for warranty management and develop a reporting dashboard to monitor performance. Review the warranty process and suggest/implement necessary adjustments.
• Collect data and maintain up-to-date files on insurance related Accident & Damage claims

Required profile:

Minimum required criteria

• Provide a secondary education or equivalent
  Technical knowledge
• Strong negotiating and contracting skills to enforce Luxair's warranty demands.
• Show strong organizational skills
• Be fluent in English, both written and spoken
• Be proficient with standard office applications
• Have a good sense of priorities and attention to details
• Be capable of working independently as well as in a team
• Maintain the strict confidentiality of the data

Desired or to be acquired criteria

• Have a previous experience in aviation environment, preferably with Boeing or Embraer a/c types
• Have good knowledge of EASA Part-145
• Show user skills in the software used in Technics

The ideal candidate

• Have a previous experience in a similar position
• Knowledge of Luxemburgish or French is considered as asset