You design and develop data solutions aligned with business requirements and actively contribute to initiatives, product development and data analysis projects
You provide recommendations for data insights and optimal tool selection
You coordinate with stakeholders to deliver successful outcomes on internal and external projects
You monitor and optimize costs, meet deadlines, ensure data compliance and adhere to governance and security standards
You ensure SLA adherence, optimize IT support processes and drive continuous service improvements
You configure and enhance AI Assistant workflows to automate recurring IT tasks and improve service efficiency
You leverage tools like Tableau or Power BI to analyse service data and enhance IT performance
You drive innovation by staying up to date on evolving tools and methodologies and foster a data-driven culture within the organization

Your profile

You hold a university degree in IT, Computer Science or equivalent
You have a solid understanding of IT service management practices (ITIL), including incident and problem management, service request handling, and SLA monitoring
You have hands-on experience configuring AI-driven systems or chatbots to automate IT support processes
You are skilled in integrating systems using APIs and automation tools to streamline workflows and enhance service delivery
You have a strong problem-solving mindset, with the ability to identify inefficiencies, propose innovative solutions, and resolve technical issues effectively
You are proficient in data analysis tools like Tableau or Power BI and can turn data into actionable insights to support service improvements
You have analytical skills, a talent for dealing with processes and numbers and a keen eye for details
You are a team player with excellent interpersonal and communication skills
You show a high level of engagement and initiative
Excellent verbal and written communication skills in English. A good knowledge of French and German will be considered as an advantage

What we offer

“Together we build the future of Luxembourg’s energy transition”.

The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
A multicultural and international working environment that encourages diversity and inclusion
A competitive salary with additional benefits (e.g. pension plan, additional health insurance, meal vouchers, free parking, company restaurant, etc.)
A significant stability of employment and the possibility to evolve within the Group
Continuous learning and development career path adapted to the needs of each employee
Hybrid working mode with the possibility to work from home

For external applications, a recent copy of the police record will be requested if you are invited for an interview.

AI-Driven IT Service & SLA Manager (m/f/n)