Tax Support Officer (f/m/d)
Published on 02/09/2024
Clearstream, part of Deutsche Börse Group
Your area of work:
As a Tax Support Officer, you will act as the point of contact for our customers on all queries relating to tax services. Joining a dynamic, international team of dedicated and experienced people, you will be responsible for providing prompt and accurate tax guidance on all our tax services, regimes and practices to assist Clearstream customers on all withholding tax matters related to income payments. Following international market practices and working in collaboration with withholding agents, various tax authorities and operational teams, your role will also be to ensure that customers receive the proper answer in due time. You will provide ongoing support and information to our clients via email and telephone.
Your responsibilities:
- Ensure operations excellence and be customer focused
- Provide support to Clearstream clients on the day to day use of Clearstream Banking’s tax products and tax services
- Investigate, monitor and resolve any queries/issues raised by the client
- Record all client queries via our bespoke CRM tool
- Build internal and external relationships with other departments i.e. operations, customer services, relationship management throughout the company and with Clearstream customers.
- Provide quality customer care, being thoroughly committed to every question and issue our clients may face with their tax certification process and/or reclaims
- Comply with the effective KYC, control and internal procedures
- Escalate and report issues to Management
Your profile:
- University degree, Bac+3 or 5 with orientation in finance, economics or law
- Minimum of 2 years experience in Back- Front Office
- Fluent in English, Italian and German, any other language is an asset
- Customer focused, risk culture, pro-active with the ability to work under pressure with good organisation and prioritisation skills
- Support a team attitude rather than individualism
- Good communication and analytical skills
- Team player, highly motivated and flexible
- Proficiency in Microsoft Office (primarily Excel, PowerPoint, Word) - Advanced Excel, Visual Basic would also be an asset
