NSI - System Support Representative FR/EN - Internal & client site

To reinforce our teams, we are looking for a System Support Representative speaking French & English.

Your main responsibilities:

• Responsible for the contact with the user after escalation from the first line Helpdesk team
• Analyze the nature of the incident and are capable to provide a profound solution or assist the user in a workaround
• Handle more advanced administration tasks (Policy Groups, Active Directory…)
• Update incident log in incident tracking tool and route of incident to the Infrastructure Team
• Propose improvement suggestions in incident, problem and change management

Your profile:

Technical Skills

• You have at least 3-5 years of experience as a Helpdesk Agent with the ability to resolve technical incidents
• Familiar with environments such as Windows 10, Windows Server 2019/2022/2025. Linux is a plus
• Advanced knowledge of Microsoft 365 (Administration), Azure, and Citrix
• Familiar with ticketing tools and ITIL guidelines
• Experience working with Hyper-V or VMware environments; Nutanix is a plus
• Ideally, experience with software deployment tools (SCCM/Intune)

Soft Skills

• Strong communication skills (verbal and written) with the capacity to work in a dynamic environment
• Motivated with a “can-do” attitude
• Client/service oriented
• Team player with the ability to communicate with different teams (Helpdesk, Infrastructure…)
• Autonomous and proactive
• Flexible and open to working in shift mode (6 am to 10 pm, night shifts, and weekends)
• Open to working from company sites (Bertrange and Esch-sur-Alzette) and customer sites

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered 🤝 :

• Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities
• Permanent contract
• Training courses
• Dynamic and innovative environment
• Be in the position to open your career perspectives
• Competitive salary package

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.