Gestionnaire de dossiers Lux
Published on 28/11/2024
AXIS Group
- Luxembourg-Ville
- Insurance
- Between 6.5k and 7.5k € / month
Working time
Type of contract
Spoken languages
Professional experience
Remote working
This position offers an opportunity for direct interaction with customers, while being responsible for the administrative management of insurance contracts.
Description
- You will be the preferred and trusted point of contact for our customers.
- You will answer their questions by telephone or in writing, seeking solutions to any problems and offering advice wherever possible.
- Thanks to your excellent service, you'll build long-term, trusting relationships with our customers.
- You will also be responsible for the administrative follow-up of insurance files, managing policies throughout their lifecycle, including quotations, underwriting, billing, modifications and cancellations.
- You will work closely with the insurance companies to ensure fast, efficient administration.
Profile
- You are fluent in English, French and German, and have a good knowledge of Luxembourgish.
- You are interested in training in insurance techniques, or you already have experience or a diploma in this field.
- Your customer focus, listening skills and empathy will enable you to respond effectively to customers' needs and questions.
- You are autonomous, able to propose solutions and work efficiently even under pressure.
- A good command of IT tools such as Word, Excel, Electronic Document Management and Internet applications is essential for this position.
Offer
Our client, specialized in the insurance field, is offering a permanent contract.
