Working time
Type of contract
Spoken languages
Professional experience
Remote working
The position involves managing a team responsible for assisting customers with property and liability claims, both private and professional. As deputy team leader, you will organize and supervise the team's activities, taking an active part in them and ensuring constant follow-up.
Description
- Organize and manage the processing of customer files, emphasizing customer advice, empathy and proactivity.
- Stimulate, mobilize and develop employees to ensure a real dynamic in the management of customer requests.
- Supervise complex and/or high-stakes financial projects
- Monitor performance indicators, identify and take corrective action with the team if necessary
- Work closely with peers and cooperate with the network of external partners
- Create and maintain a calm climate within the team, facilitating buy-in, motivation and trust.
Profile
- 3-year degree (or higher) in Banking, Insurance or Law with solid knowledge of the insurance industry
- Proven management and team-building experience
- Perfect command of French, German and English
- Fluid communicator, committed to making sense of things and adept at collaborative work
- Ability to inspire and motivate teams through involvement, exemplarity and dynamism
- Developing employees' skills and supporting their evolution
- Enthusiastic about innovating, challenging existing systems and simplifying processes
Offer
Our client is offering a permanent contract.
