Billing & Collection Manager Expired
Published on 30/01/2025
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AXIS Group
- Luxembourg-Ville
- Accounting / Controlling / Tax
- Finance
- Between 6.5k and 7.5k € / month
Description
- As the Billing & Collection Manager, your primary responsibilities include overseeing the day-to-day performance of the billing team while ensuring compliance with the organization's standards.
- Lead, manage, and evaluate the performance of the billing team by monitoring workloads and ensuring an effective team structure.
- Provide coaching to team members to meet billing and WIP KPIs, and conduct monthly performance reviews to address areas of concern.
- Oversee the onboarding and training of new Billing Officers, ensuring they are equipped with the necessary skills and knowledge through updated training materials.
- Serve as the main point of contact for billing-related inquiries from Partners, understanding business drivers and their impact on financial performance.
- Assist senior management (Regional Working Capital Manager, Head of Finance) and Fee Earners/Partners with ad-hoc billing tasks.
- Ensure timely, accurate, and compliant management of WIP and billing cycles, implementing strategies to reduce the WIP to Cash cycle.
- Collaborate with Location heads to establish regular billing patterns, enabling accurate forecasting and resolution of billing-related group issues.
- Analyze WIP and billing performance with Partner groups to identify and implement enhancements in billing practices.
- Act as a key point of contact for Billing Officers to escalate complex billing issues to the appropriate stakeholders.
- Coordinate resolution of both technical and non-technical billing queries, ensuring engagement with senior stakeholders where necessary.
- Provide detailed analysis on WIP management to identify inefficiencies in billing practices, driving the implementation of improvements accordingly.
- Ensure all billing activities adhere to the firm's standards and guidelines.
- Work collaboratively with Collectors to manage unpaid invoices and aged receivables, supporting effective follow-up to meet collection targets.
- Identify and implement local process improvements to enhance efficiency and achieve office KPIs, including developing standard and ad-hoc reports and dashboards.
Profile
- In-depth knowledge of billing processes, ensuring timely and accurate billing cycles.
- Proficiency in credit control and resolving billing issues.
- Experience in analyzing financial data and generating reports and dashboards (preferred but not required).
- Excellent communication and interpersonal skills for effective collaboration with Partners, Finance colleagues, and stakeholders to drive performance improvement.
- Exceptional organizational and time management skills to prioritize tasks and meet deadlines effectively.
- Strong management abilities, with the capacity to guide and manage a team of Billing Officers (previous team management experience is optional).
- Commitment to maintaining high standards of quality in service delivery, with a proven ability to implement processes to ensure consistency and reliability in billing operations.
- Experience in quality assurance or process improvement is advantageous but not required.
- Experience in supporting or driving process improvements and efficiency is preferred but not required.
- Sufficient knowledge of local VAT standards and guidelines, with an emphasis on accuracy and compliance in billing activities.
- Experienced in using financial systems and software for billing and invoicing, such as SAP S/4HANA, Concur, Service Now, E-Billing Platforms, and MS Office Suite.
- 5+ years of experience in billing or finance roles, preferably within a professional services or legal environment.
- Proficient in English and French, facilitating communication in multilingual environments.
Offer
Our client is offering you an exciting opportunity in an international environment.