IT Support specialist M/F

We are looking for an IT Support Specialist for one of its client based in Luxembourg.

• Freelance contract or Permanent contract via a payrolling company
• English and French fluent are required
• Salary range : 65 000€ to 70 000€ (permanent contract)
• Daily rate : 400€ to 450€ (freelance)

Key Responsibilities

• Provide first- and second-line technical support to users, both remotely and on-site, ensuring timely resolution of incidents and service requests.
• Administer Active Directory, including user account creation, modification, and deactivation, as well as assignment of groups, permissions, and access rights in line with role requirements and security policies.
• Act as a central point in user onboarding processes, preparing and configuring user environments (accounts, access rights, equipment, and applications) to ensure a smooth start of employment.
• Manage, register, track, and resolve IT incidents and requests using Jira, ensuring alignment with established Service Desk processes and SLAs.
• Support and administer Microsoft 365 services, particularly Exchange Online and Microsoft Teams.
• Provide support for Windows operating systems, standard business applications, hardware (desktops, laptops, printers), mobile devices, and peripherals.
• Perform troubleshooting and root cause analysis of hardware and software issues, delivering effective solutions and clear communication to users.
• Manage requests for new IT equipment, including coordination with suppliers for the acquisition of hardware and software.
• Maintain IT asset management, including inventory control, lifecycle tracking, and equipment allocation.
• Participate in the organization's backup processes, supporting data protection and availability.
• Create, update, and maintain technical documentation and operational procedures, contributing to process standardization, continuous improvement, and internal knowledge sharing.

Technical Skills

• IT Support (Level 1 & 2)
• Active Directory (user, group, and permission management)
• Microsoft 365 (Exchange Online, Microsoft Teams)
• Windows operating systems
• Ticketing systems (Jira)
• Hardware and software troubleshooting
• IT asset management

Soft Skills

• Strong customer and service orientation
• Excellent organizational and time-management skills
• Clear and effective communication in a corporate environment
• Ability to work independently and take ownership of tasks
• Team-oriented mindset and knowledge-sharing attitude
• Attention to detail and focus on continuous improvement