Infrastructure Support Internship

As member of the Infrastructure Support Team, your main objective is to troubleshoot and resolve issues escalated by the Service Desk in collaboration with our L3 Infrastructure teams.

YOUR ROLE

·   Analyze and resolve Infrastructure related Incidents, escalated by Service Desk,

·   Includes: Workstation, Telephony, Mailing, Mobility & Printing related incidents,

·   Calling end-users for Incident Troubleshooting,

·   Close interaction with Service Desk and level 3 services facilitating the resolution or dispatching of Incidents,

·   Coordinate with different IT Departments (packaging, security, system, network, etc.)

YOUR PROFILE

·  Currently pursuing a bachelor’s or master’s degree in computer science

· Motivated individuals who have shown a genuine interest in IT support and problem-solving

·  You are known for being curious, driven, and detail oriented

·  Good command of Windows 10, Office 365/2019, Active Directory, Exchange environment, Citrix

·  Good knowledge in scripting (PowerShell)

·  Splunk, Nexthink, general deployment & packaging concepts (SCCM, App-V) it’s a plus

·  Proactive, able to work quickly and having good technical investigation skills.

·  Autonomous, organized, with a sense of priorities and a strong team spirit.

·  Good stress management

· Strong interpersonal skills will help you communicate effectively with users and quickly build a network within the company

·  Fluency in written and spoken French and English

Our Maison’s DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication.

As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison’s DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy.

It is an exciting time to join our Teams. All applications will be handled in the strictest confidence. Please apply directly through our Career Website.