IT Officer for our Level 2 Application
Published on 08/08/2024
Deloitte Luxembourg
Working time
Type of contract
Professional experience
Educational level
Remote working
Your future team
Do you have a previous experience in an Operational IT Team? Do you demonstrate competent IT literacy and ability around applications & systems? Are you willing to have a holistic view of IT within business, from front to back?
If you have between 3 and 5 years of experience, you should join our IT Level 2 Support team.
Your next challenge
- Solve any technical problems by centralizing, analysing and documenting technical issues faced
- Provide daily support remotely to our internal customers
- Diagnose and resolve software and applications and hardware incidents in accordance with SLA guidelines, Coordination with L3 team can be asked.
- Prioritise, schedule and escalate issues (when required) to the appropriate experienced technician
- Produce and maintain procedures and documentation
- Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
Your skills
- Bachelor’s degree in Computer Sciences, with 3 years minimum expertise in an Operational IT Team in Level 2
- Prior experience supporting users on issues related to application and software;
- Good understanding of ITIL in principle particularly in the Service Operation space, covering Service Desk , Incident Management, Problem Management and Knowledge Management.
- Proficient in MS Office and ticketing system
- Tech savvy
- Experienced in Microsoft Windows Server, Windows desktop administration, and PowerShell scripting;
- Relevant experience in maintaining NTFS permission and Active Directory management.
- The following IT related knowledge will be considered as an asset:
- System Center Configuration (SCCM)
- VMWare Managment (VDI)
- Cloud Management (Exchange Online, Office 365)
- Security standards
- Curious, flexible, with a strong team spirit, comfortable working independently, and open to learn from colleagues
- Good attention to details and good stress resilience
- Excellent analytical skills
- English mandatory and French is an asset
