Process Manager Compliancy - N

About Proximus NXT

Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services. With our partners and customers, we co-create opportunities and enable growth in a secure and sustainable manner. As a result of our unique expertise in next-gen IT services, mobile and advanced connectivity, we help our customers achieve their ambitions and realize their vision.

Together with them and our partners we implement sovereign and trusted solutions that make people work smarter.– www.proximusnxt.lu

Your mission :

Job Description: Process Manager Compliancy

• Location: Fully Remote is possible
• Department: Operations
• Job Type: Full-Time

About the Role:
We are seeking a highly skilled and detail-oriented Process Manager to join our compliancy team. The Process Manager will be responsible for the creation, documentation, and deployment of operational processes, ensuring they are aligned with ITILv3 and ITILv4 frameworks. This role is pivotal in driving efficiency, consistency, and continuous improvement across our organization.

Key Responsibilities:

1. Process Design and Documentation:
      - Develop and document detailed operational processes, ensuring clarity and comprehensiveness.
      - Collaborate with stakeholders to understand business needs and integrate them into process design.
      - Utilize ITILv3 and ITILv4 best practices to ensure processes are industry-standard and scalable.
2. Deployment and Implementation:
      - Work closely with the operational team to deploy new processes, ensuring seamless integration.
      - Conduct training sessions and workshops to educate squad members on new and updated processes.
      - Monitor the implementation phase to identify and resolve any issues promptly.
3. Continuous Improvement:
      - Regularly review and assess existing processes for efficiency, effectiveness, and compliance with ITIL frameworks.
      - Gather feedback from team members and stakeholders to identify areas for improvement.
      - Implement process improvements and updates, ensuring continuous alignment with organizational goals.
4. Compliance and Quality Assurance:
      - Ensure all processes adhere to regulatory requirements and company policies.
      - Conduct periodic audits and reviews to maintain high standards of quality and compliance.
      - Develop and maintain documentation for all processes, ensuring they are up-to-date and accessible.
5. Stakeholder Management:
      - Act as a liaison between different squads to ensure cross-functional alignment and communication.
      - Provide regular updates and reports to senior management on process performance and improvement initiatives.
      - Foster a culture of continuous improvement and operational excellence within the team.

Your profile :

Qualifications:

- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Certification in ITILv3 and/or ITILv4 is required.
- Proven experience in process management, preferably within an IT or operational environment.
- Strong understanding of ITIL frameworks and their practical application in business processes.
- Excellent analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to train and influence others.
- Proficient in process mapping and documentation tools (e.g., Visio, Lucidchart).

Key Competencies:

- Attention to detail and a methodical approach to process design and implementation.
- Ability to manage multiple projects and priorities simultaneously.
- Strong leadership skills and the ability to work effectively in a team-oriented environment.
- Commitment to continuous improvement and learning.
- Proactive and self-motivated with a strong sense of ownership and accountability.

Our offer :

A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.