Process, Digitalization & AI Advisor

About Proximus Luxembourg

Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Proximus NXT and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

Your mission :

Are you passionate about process optimization, digital innovation, and leveraging AI to drive business transformation? Join Proximus Luxembourg as a Process, Digitalization & AI Advisor and play a key role in enhancing our operational efficiency and delivering value to both internal users and clients.

Key Responsibilities

• Lead and implement continuous improvement initiatives as part of our Transformation & Excellence program.
• Act as a business analyst by gathering functional requirements related to tools and process performance from various departments.
• Analyze current processes (AS-IS), identify areas for improvement, and design target processes (TO-BE) for digitalization and streamlining using IT solutions.
• Contribute to the responsible introduction and adoption of Generative AI technologies to enhance internal process efficiency and team productivity.
• Simplify and improve operational workflows to boost service quality and efficiency.
• Define and execute operational excellence action plans to improve process and tool performance.
• Participate in the rollout of innovative digital solutions, including Generative AI tools, to automate and optimize internal activities.
• Support teams through change management and ensure sustainable results.
• Coordinate transformation projects and action plans as a Project Manager.
• Clearly and impactfully present outcomes and recommendations.
• Facilitate structured and effective deployment of company strategy.
• Track and report on key performance indicators (KPIs) over time.

Your profile :

• Education: Master’s degree (Bac +5) or equivalent.
• Experience: 5 to 7 years in process improvement, digital transformation, or a related field.
• Strong knowledge of project management methodologies (PMP, Prince2, Agile) and process optimization frameworks (Lean, etc.).
• Proficiency in project management tracking tools (e.g., Microsoft Project).
• General understanding of IT and a keen interest in emerging technologies, especially Generative AI, and their application to process improvement.
• Excellent writing and communication skills.
• Analytical mindset, attention to detail, autonomy, and strong team spirit.
• Fluency in both French and English, written and spoken.

Our offer :

A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.