ServiceNow IT developer

About Proximus Luxembourg

Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Proximus NXT and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

Your mission :

The ServiceNow IT Developer is responsible for designing, developing, configuring, maintaining and enhancing the ServiceNow platform to meet the organisation’s business and IT needs. The role ensures the delivery of robust, scalable and secure solutions in line with ServiceNow best practices and internal standards.

As a technical expert, the ServiceNow IT Developer supports project teams and stakeholders in defining technical solutions, contributes to architecture decisions and actively participates in the continuous improvement of the ServiceNow platform.

Key Responsibilities

ServiceNow development and configuration

• Design, develop and maintain applications and functionalities on the ServiceNow platform.
• Configure and customise ServiceNow modules while prioritising standard out-of-the-box capabilities.
• Develop Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Catalog Items and workflows.
• Create and maintain solutions using Flow Designer and IntegrationHub.
• Deliver developments in accordance with defined quality and security standards.
• Automate processes to improve operational efficiency.

Solution analysis and design

• Translate functional requirements into appropriate technical solutions.
• Participate in solution design workshops with business and technical teams.
• Assess the technical impact of change requests.
• Propose innovative solutions aligned with ServiceNow best practices.

Integration and automation

• Develop and maintain integrations with external systems, including REST and SOAP APIs, IntegrationHub, MID Server, LDAP / Active Directory, cloud solutions and third-party applications.

Platform governance and management

• Ensure compliance with development and architecture standards.
• Contribute to platform upgrade activities.
• Guarantee the performance, stability and security of developments.
• Produce and maintain technical documentation.

Support and continuous improvement

• Provide expert-level support for complex incidents.
• Perform root cause analysis.
• Identify opportunities to optimise the platform and related processes.
• Contribute to the ServiceNow evolution roadmap.

Your profile :

Education and Experience

• Master’s degree or equivalent in Computer Science, Information Systems, Engineering or a related field.
• Minimum 5 to 8 years of experience in ServiceNow development.
• Proven experience across several ServiceNow modules in complex environments.
• Experience working with Agile, Scrum and/or Waterfall project methodologies.
• Experience in international environments is an asset.

Technical Skills

• Strong knowledge of ServiceNow, preferably including ITSM, CMDB, Discovery, Asset Management, CSM and Service Catalog.
• Confirmed expertise in Domain Separation and ServiceNow on-premise instance management is a significant advantage.
• Advanced JavaScript and ServiceNow Scripting Framework.
• Flow Designer, IntegrationHub, HTML, CSS, XML, JSON, REST and SOAP APIs.
• Git, Azure DevOps or equivalent tools.
• Agile / Scrum methodologies, automated testing and deployment practices, CI/CD and ITIL.
• Relevant certifications are an asset, such as ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CIS-ITSM, CIS-CSM) and ITIL v4.

Behavioural Competencies

• Agility
• Collaboration
• Digital mindset
• Customer orientation
• Accountability
• Autonomy

Languages

• French and English are essential: written, spoken and understood.
• Luxembourgish and German are a strong advantage.

Our offer:

• A professional, stimulating and innovative working environment:

Joining Proximus Luxembourg means becoming part of a human-sized company while benefiting from the strength, expertise and opportunities offered by the Proximus Group. You will work within dynamic, supportive and collaborative teams, where team spirit, knowledge sharing and innovation play a central role.

• Genuine career opportunities within the Proximus Group:

You will have the opportunity to develop your career within Proximus Luxembourg and the Proximus Group, both nationally and internationally. Thanks to the diversity of our activities, internal mobility opportunities and an environment that encourages continuous learning, you will be able to strengthen your skills and grow your expertise in innovative fields such as cloud, data, artificial intelligence, telecommunications and emerging technologies. You will benefit from personalized support and tailored training programs to support your professional development.

• An attractive remuneration package and benefits that support your work-life balance:

Your salary is defined according to a clear salary framework, taking into account your professional experience, skills and seniority. The recruiter will share the applicable salary range with you before the first interview. You will also benefit from flexible working hours with the possibility of teleworking, as well as numerous benefits: meal vouchers, the possibility of a company car, “quality time” dedicated to supporting your work-life balance (4 hours per month), additional days of leave linked to our collective agreement, sports and well-being activities, and much more.

• A company committed to diversity and inclusion:

Proximus Luxembourg promotes equal opportunities and provides an inclusive environment where everyone can thrive and develop their full potential. Our multicultural teams, representing 34 nationalities, reflect the richness of our company culture.

As part of the recruitment process, a criminal record extract may be requested. Your personal data is processed in accordance with applicable data protection regulations.