Platform & Tools Agent - C

About Proximus NXT

Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services. With our partners and customers, we co-create opportunities and enable growth in a secure and sustainable manner. As a result of our unique expertise in next-gen IT services, mobile and advanced connectivity, we help our customers achieve their ambitions and realize their vision.

Together with them and our partners we implement sovereign and trusted solutions that make people work smarter.– www.proximusnxt.lu

Your mission :

Overview: The IT Platform & Tools Agent will ensure technical support and continuous improvement of the tooling ecosystem. The successful candidate will combine strong analytical and troubleshooting skills with a proactive approach to automation and efficiency including making minor code or configuration changes where needed. This role involves both customer-facing support and hands-on technical tasks within a DevOps-oriented environment.

Key Responsibilities:

• Receiving, logging, and managing requests from customers.
• Following and improving service operation procedures defined by concerned services.
• Following up on requests in the ticketing or logging systems.
• Investigating and resolving issues, acting as a point-of-contact for end users and internal stakeholders.
• Maintaining a high degree of customer service and adhering to IT service management principles.
• Participating in tooling and system development, maintenance, and updates (including minor code or configuration changes).
• Performing log analysis and root-cause debugging.
• Monitoring production performance, production jobs, and application health.
• Writing or enhancing scripts and automation to streamline repetitive tasks.
• Supporting CI/CD pipeline updates and troubleshooting build or deployment processes.
• Providing training and technical support to end users and team members.
• Writing and updating documentation and procedures, contributing to the knowledge base.
• Collaborating with peers in an international, DevOps-minded environment.

Your profile :

Required Skills & Experience:

• ITIL qualification is an asset.
• Strong written and verbal communication skills (French and English required).
• Ability to work independently and collaboratively in a multicultural team.
• Customer-focused, proactive problem solver with attention to detail.
• Knowledge of APIs and experience with troubleshooting logs.
• Familiarity with version control (Git) and comfort contributing small code or configuration
• changes.
• Basic scripting and programming experience (Bash, Python, PHP, MySQL).
• Understanding of CI/CD and modern automation tools is a plus.
• Strong organizational and multitasking abilities.
• A knowledge in the following domains would be considered as an asset (level 1):

o ITSM Tools (Service Now, BMC Atrium, Patrol, Proactive Net...)
o Oracle database.
o vTOM or other job scheduling tools.
o WebLogic OSB / SOA.
o PHP / MySQL.
o UNIX and Windows operating system commands.
o Networking fundamentals (VLAN, DNS,...)
o Data Center operations.

Mandatory Requirements:

• EU citizenship;
• You are able to work in shifts (7 AM 20 PM) and 24/7 support on call.
• Fluency in English (written and spoken) is required; proficiency in any other European language is a plus.

Our offer :

A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.