Senior Customer Services Officer – French market
Published on 13/03/2026
ONELIFE
Working time
Type of contract
Spoken languages
Professional experience
Remote working
Senior Customer Services Officer –French market
Fixed Term Contract (CDD) 1 year
This opportunity could change your life!
OneLife is a Luxembourg life insurance company specialised in cross-border financial planning solutions for wealthy clients across Europe and beyond. To support our growth, we are looking for the right candidate to join our passionate Customer services team.
Main objectives of the role
- Daily policy administration from A to Z within the Dedicated Funds team (subscription, surrenders, switch, any kind of modification)
- Service our clients, partners and other stakeholders (asset managers, custodians etc.)
- Coordinate smooth running of the tasks required to complete the customer's request, while complying with service quality and deadlines
- Be in charge of the first level of compliance and anti-money laundering controls
- Build long lasting professional relationships
- Have knowledge on life insurance contracts & financial products
- In-house coodination with: Sales, Wealth Planning, Compliance, Products, Unlisted Team and Tax & Legal
Profile of our future teammate
- 5 year of customer service experience from an insurer
- Knowledge of the dedicated funds / FAS support and processes on the French market
- A team player substantiated by excellent interpersonal skills
- Able to demonstrate excellent written and oral communication skills
- Fluent in French.
- Excellent organisational and prioritisation skills
Are you interested in working for a growing Luxembourg based life insurance company?
Jump into the adventure and join a team with a supportive and collaborative working environment. We encourage all applications and would be pleased to welcome you for an interview.
