Customer Service Representative (M/F/X)

Your missions:

• Manage and process customer orders within the SAP ECC6 system


• Handle order change requests and ensure proper communication with customers and internal teams


• Respond to customer inquiries regarding order status, changes, and follow-ups


• Verify, analyze, and ensure the accuracy of order-related information


• Process daily control reports and obtain necessary approvals for urgent or non-standard orders


• Communicate order updates (delays, adjustments, etc.) to customers


• Prepare pro forma invoices and follow up on payments (letters of credit, cash before shipment, etc.)


• Collaborate with internal departments to resolve order-related issues


• Ensure high-quality service for both internal and external customers


• Conduct follow-up interactions with customers regarding questions or complaints


• Monitor expired orders and follow up with customers, escalating when necessary


• Handle invoicing complaints and process corrections in a timely manner


• Prepare and distribute regular reports as required


• Participate in customer service team meetings


• Coordinate and follow up on documentation and certification requests


• Provide support to the sales team (meeting preparation, customer visits, tracking critical orders, etc.)

Your profile:

• Strong interpersonal and customer service skills


• Excellent listening and communication skills, both written and verbal


• Dynamic, positive, and solution-oriented mindset


• Team player with flexibility and adaptability


• Strong problem-solving skills and proactive approach


• Ability to work under pressure and manage stress effectively


• Sense of ownership, motivation, and willingness to learn


• Results-oriented with a strong commitment to quality


• Good computer skills, especially Excel, with basic analytical capabilities


• Fluent in English and German, both written and spoken


• Any additional language is considered an asset

Interested in this opportunity? Apply now!