IT OPERATIONS MANAGER

LUXHUB is a leading FinTech, Open Finance pioneer and Payment Institution, headquartered in Strassen, Luxembourg. As PFS (Professional of the Financial Sector), licensed Account Information Service Provider & Payment Initiation Service Provider, our purpose is to empower the entire digital ecosystem, enabling all actors to embrace the challenges of Open Finance. Our motto says it best: “Shaping the future of finance. Together.”

As a fast-growing company, we do need YOU to support our development. We are expanding our team with skilled, motivated, open-minded entrepreneurial people, and are now looking for an exceptional IT Operations Manager.

You will join a rapidly expanding team of 35+ across all departments, with a high level of skill, motivation, openness and entrepreneurial spirit. LUXHUB is a diverse, international company, with 13 different nationalities already represented across the workforce.

This role aims at: 

• Running the production environment by monitoring availability and taking a holistic view of system health
• Providing primary operational support and engineering for multiple software applications
• Measuring and optimizing system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement
• Improving reliability, quality, and time-to-market of our suite of software solutions
• Coaching and coordinating the work of fellow IT Operations specialists under the responsibility of the Head of Client Operations.

Key responsibilities will include:

• Organize the activities of the team, the distribution of the intervention tickets and make sure the workload is balanced
• Manage and coach teammates to perform activities with efficiency and effectiveness
• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding
• Troubleshoot and resolve incident, take part in on-call rotation
• Participate in system design consulting, platform management, and capacity planning
• Partner with development teams to improve services through rigorous testing and release procedures
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service-level objectives

Requirements:

• Bachelor’s degree (or higher) in Computer Science or similar field
• 2-5 years of experience in a similar role and with a similar seniority level
• Previous Experience working and developing with Linux, Networking (TCP/IP, HTTP), Security protocols and frameworks (SSL/TLS, OAuth2), CI/CD Tools (Gitlab, Ansible, Terraform), Kubernetes, ELK, SQL and NoSQL databases, REST APIs
• Ability to program (using one or more high-level languages, such as Python, Java, JavaScript)
• Knowledge of Public Cloud (AWS or Azure), API Gateways and Apache Kafka is considered an additional asset
• Proactive approach to identifying problems, performance bottlenecks, and areas for improvement.
• Open Banking Knowledge would be considered an asset
• Fluency in English and French. Additional languages would be considered as an asset.
• You are autonomous, flexible, enthusiast and team player
• Comfortable within a start-up environment, with a demonstrated entrepreneurial spirit