IT Client Service Officer (FR & ENG)

LUXHUB is a leading FinTech, Open Finance pioneer and Payment Institution, headquartered in Strassen, Luxembourg.

As PFS (Professional of the Financial Sector), licensed Account Information Service Provider & Payment Initiation Service Provider, and REGTECH100 2025 company, our purpose is to empower the entire digital ecosystem, enabling all actors to embrace the challenges of Open Banking & Open Finance. Our motto says it best: “Shaping the future of finance. Together.”

As a fast-growing company, we do need YOU to support our development. We are expanding our Client Service team with skilled, motivated, open-minded entrepreneurial people, and are now looking for an exceptional IT CLIENT SERVICE OFFICER.

You will join a rapidly expanding team of 35+ across all departments, with a high level of skill, motivation, openness and entrepreneurial spirit. LUXHUB is a diverse, international company, with 10+ different nationalities already represented across the workforce.

KEY RESPONSIBILITIES

• Act a 1st line of support with customers and third-party providers on a daily basis, leading every aspect of on-boarding and integrations - both from a project management perspective (communication, planning, coordination, follow-up) and a business analysis perspective (understanding, elicitation, formalization of functional and technical requirements) - in order to ensure the highest level of customer satisfaction.
• Work hand in hand with sales, product and IT teams to coordinate customer onboarding, requests, and assist customers with account setup, configuration, and updates.
• Improve processes and best practices within the function.
• Define / validate and implement procedures and processes of the function, based on the available policies and other documents.
• Collaborate with other departments, such as sales, marketing, and product development, to ensure a seamless customer experience and identify leads for cross-selling products.
• Maintain accurate records of customer interactions and transactions.
• Create Service Delivery Report on customer support metrics, such as response times, issue resolution rates etc…
• Handle complaints on any major incidents, with customers

REQUIREMENTS

• Degree in a related field such as finance, business, or technology is preferred;
• Strong knowledge of financial technology and the fintech industry with the ability to understand and explain technical concepts to a technical audience as well as C-levels.
• Open Banking knowledge would be considered an asset
• 3 to 5 years of experience in Client Care/Support in a technology intensive department, preferably in the financial sector
• Analytical and problem-solving skills, great attention to detail
• Outstanding verbal and written communication– you are fluent in French and English. Additional languages would be considered as an asset
• You are autonomous, flexible, enthusiast and team player
• Strong organizational skills and ability to coordinate and manage multiple tasks and activities simultaneously
• Customer satisfaction and quality oriented
• Comfortable within a start-up environment, with a demonstrated entrepreneurial spirit
• Comfortable knowledge in new technologies, API, coding, AI…