ServiceNow Architect
Published on 15/04/2025
ARHS Group Part of Accenture
Working time
Type of contract
Spoken languages
Professional experience
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ARHS Group - Part of Accenture is looking for a ServiceNow Architect (M/F) ! As a ServiceNow architect, you will be in charge of designing, implementing, and optimizing IT Service Management (ITSM) solutions within ServiceNow.
Key Responsibilities:
- Design and implement ServiceNow ITSM solutions that address Service Operation and Transition needs, ensuring seamless integration with existing IT processes
- Define CMDB governance policies, ensuring data accuracy, relationships, reconciliation, and compliance with ITIL best practices
- Provide guidance on Change Management policies, ensuring controlled and risk-mitigated changes across the IT landscape
- Ensure that ServiceNow solutions support SLA/KPI compliance and processes workflows
- Lead the development of automated workflows for Incident, Problem, Request, Change, and Configuration Management
- Leverage ServiceNow Flow Designer, Workflow Editor, and Orchestration to streamline service processes
- Ensure CMDB is effectively integrated with asset management and service discovery solutions
- Optimize ServiceNow implementations to align with budgetary constraints while ensuring maximum operational value
- Act as a subject matter expert for ServiceNow ITSM, providing technical leadership to internal teams and stakeholders
- Offer guidance on best practices for ServiceNow implementation and ITIL process integration
- Assess existing ITSM processes and recommend enhancements through ServiceNow adoption
- Own the ServiceNow architecture and governance throughout the solution lifecycle
- Act as a key escalation point for technical issues related to ServiceNow ITSM workflows
Your profile:
- 5+ years of experience in ServiceNow architecture and ITSM implementations, with a strong focus on Service Operation & Transition
- Extensive hands-on experience with ServiceNow ITSM modules, including Incident, Problem, Request, Change, and Configuration Management (CMDB)
- Expertise in ServiceNow scripting (JavaScript, Glide API), REST/SOAP integrations, and UI customization
- Strong ITIL knowledge and experience implementing ITIL-based workflows in ServiceNow
- Proven ability to design and implement ServiceNow CMDB governance models, ensuring data integrity and process automation
- Experience in large-scale IT operations, preferably in public sector or enterprise IT environments
- ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) – ITSM/CMDB/Change Management
- Experience working in Agile (SAFe, Scrum) environments
- Knowledge of cloud technologies (AWS, Azure, GCP) and their integration with ServiceNow
- Familiarity with DevSecOps practices and CI/CD automation
- Understanding of enterprise ITSM governance and compliance frameworks
- Ability to communicate complex technical concepts to both technical and non-technical stakeholders
- Fluency in English is required
