Junior Monitoring Solutions Consultant (m/f)

Broadcasting Center Europe (BCE) is a European leader in media services, system integration and software development in the areas of television, radio, production and postproduction, telecommunication and IT.

With its extensive experience on the media market, our team provides high-quality services and will always find the solution that matches your project and budget.

With more than 200 highly qualified and motivated people, BCE serves about 400 clients in various sectors, such as TV channels, radio stations, film distributors, producers, advertising companies, telecommunications operators and public services.

BCE is part of RTL Group, leader across broadcast, content and digital. 

Your responsibilities 

• Participate in the configuration, maintenance, and optimisation of monitoring systems for both internal platforms and external customers. 
• Modify existing Skyline DataMiner views based on internal or customer requests, and support the creation of new views, elements, and services to ensure clear operational visibility. 
• Configure and maintain alarm and trending templates, reports, and dashboards under the guidance of senior team members. 
• Contribute to the integration of adjacent monitoring tools and systems into the monitoring platforms. 
• Support the implementation of SLA thresholds and KPI indicators within the monitoring solution. 
• Participate in the operational maintenance of the monitoring platforms (DataMiner environment and related systems), including drivers, connectors, software updates, and configuration adjustments. 
• Take part in daily operational routines to identify anomalies and propose continuous improvements, with a focus on monitoring quality, proactivity, and efficiency. 
• Support operational teams in alarm analysis and trend interpretation. 
• Maintain and update documentation related to monitoring guidelines and best practices. 
• Collaborate with media operations teams, system maintainers, and Service Delivery Managers to ensure monitoring coverage aligns with service delivery requirements. 

Your profile 

• Bachelor's degree or equivalent. 
• 1–3 years of professional experience in monitoring, IT systems, media technology, or technical operations; alternatively, a technical education in IT, media technology, telecommunications, or a related field. 
• Experience working with technical architecture diagrams and monitoring layouts (e.g. Microsoft Visio, draw.io, or similar tools). 
• Foundational understanding of monitoring concepts (alerts, thresholds, dashboards, logs) and technologies (SNMP, RestAPI, ICMP, etc.) 
• Exposure to live radio or TV production, playout, or broadcast workflows is a plus. 
• Experience with Dataminer (Skyline Communications) or any other monitoring system such as PRTG, Icinga, ManageEngine, Grafana is an asset. 
• Demonstrates a structured and detail-oriented approach, especially when handling configurations, parameterisation, documentation, and diagrams.  
• Analytical mindset with the ability to interpret monitoring data and contribute to issue analysis under guidance. 
• Strong communication skills, whether in internal communications or in direct engagement with external customers.  
• Team-minded. 
• Ability to travel occasionally as required for project activities or operational needs on abroad missions.  
• Proficiency in English and French (written and spoken) is mandatory. Fluent in additional languages is an advantage. 

Your team  

As a Junior Monitoring Solution Engineer, you are part of the Monitoring Team and are responsible for ensuring reliable supervision of media and technical services for both internal platforms and customer environments. You contribute to the maintenance, development, and continuous improvement of monitoring configurations based on the Skyline DataMiner solution and related systems. 

You support operational teams by enhancing system visibility and promoting structured monitoring best practices. You work closely with media operations teams, infrastructure support, and service delivery managers to ensure that monitoring effectively supports the full-service delivery lifecycle. 

Discover the media world by joining the BCE Group team in Luxembourg. 

Be part of a dynamic and youthful multicultural team, where you can tackle new challenges and thrive in a stimulating and evolving work environment. 

Welcome to our innovative, dynamic company that values agility, ownership, collaboration, respect, and fairness. Your role is crucial in supporting our global customers' success through intelligent systems and services. Innovation is central to our operations, and together, we'll push boundaries for technological advancements. 
We champion collaboration, valuing a team-based approach for best results. 
We prioritise our planet's future, constantly improving our environmental impact. We are a multicultural community that respects diversity and practices transparency. We believe in fairness, fostering strong business relationships, and employee motivation. Joining us means embodying these values which guide our actions and drive success. 
We're thrilled to have you and look forward to achieving great things together. Welcome to the team!