On-Site Support Technician (M/F)

Experis is looking for an On-site Support Technician immediately available to work on an ad hoc basis for one or more clients based in Luxembourg.

Responsibilities:

• Handling incidents and requests by using properly the client’s ticketing system and in accordance with SLA’s and regarding priorities.


• Assists users and new joiners with the installation, configuration, and usability of computers, peripheral equipment, software, tablets, smartphones, other electronic devices within standards and guidelines.


• Supports remotely users, if needed.


• Look after devices (test / troubleshoot laptop, VM’s, Printer, meeting rooms, etc.) to be refreshed as well as new installations in accordance with approved standard and keep updated the database.


• Prevent from reoccurrence of very dissatisfied responses.


• Support some remote teams, in case of site’s servers/network devices require local intervention.

Profile:

• Degree in Computer Sciences and a first experience in a similar position.


• Experience in Microsoft environments.


• Be familiar with the use of ticketing tools such as ServiceNow or similar


• Understanding of ITIL processes (ITIL Foundation certification is a plus)


• General/basic knowledge in following technologies: MS Active Directory, MS SCCM, BitLocker Drive Encryption, Backup, LAN, collaboration platform, Cloud Storage (Microsoft OneDrive).


• Organized and very good at communicating, you have proven aptitude to assess in brief time and to deliver structured troubleshooting solutions.


• Customer oriented, able to work in a team and to work by own initiative.


• Fluent in French and working knowledge in English (minimum B2).

If you are interested by this opportunity, do not hesitate to apply here or to contact me directly: margaux.masala@experis.lu