lux-Airport - Société de l’Aéroport de Luxembourg SA
Your next professional destination
Working for lux-Airport
Do you know Luxembourg airport as a passenger?Â
Would you like to join our team?
lux-Airport is the company that operates Luxembourg's national airport.
Its main roles are :
Providing a safe, high-performance infrastructure for the air transport of passengers and goods
Developing the surrounding areas in terms of activities and facilities.
Our airport has over 120 direct destinations served by 16 airlines.
In 2025, it welcomed some 5.3 million passengers.
Moreover, by handling 830,468 tonnes of freight in 2024, Luxembourg Airport ranks among the top freight hubs in Europe.
lux-Airport currently employs over 400 people from a wide range of backgrounds and nationalities.
The smooth running of our company relies first and foremost on the passion and excellence of our staff.
To continue to meet our commitments and move forward with new projects, we are constantly on the lookout for new talent.
Why joining us?
Working for lux-Airport means working in an exciting and stimulating environment.Â
It also means adopting a mindset that is respectful, committed, conscientious, solutions-oriented and optimistic.
In fact, we believe that this approach is the most effective way of fostering personal fulfillment.Â
It also creates a working environment where individuals can develop their full potential and expertise.
This perfectly reflects our “Just Culture”.
Committed to diversity and inclusion, lux-Airport has signed the LĂ«tzebuerg Diversity Charter and ensures equal opportunities at every stage of the recruitment process.
++++
Our job opportunity
Today, we are currently recruiting a Terminal Operations Manager.
Reporting to the Head of Terminal Operations, the Terminal Operations Manager is responsible for overseeing the terminal's operations and processes, ensuring the delivery of compliant, efficient, and passenger-focused services while supporting the airport's ongoing development and growth.
Your responsibilities
*Your daily tasks
Managing terminal operations to ensure optimal passenger flow and operational readiness, in collaboration with the Terminal Operations teams (Supervisors, Terminal Operations Assistants, Infodesk and Kiss & Fly) as well as internal and external stakeholders.
Ensuring regulatory compliance, maintaining the associated documentation, and preparing for emergency situations, including obligations related to Passengers with Reduced Mobility (PRM), security requirements, and adherence to operational procedures.
Acting as the operational lead during disruptions and crisis situations.
Managing and optimizing terminal operational systems and processes (e.g. Flight Information Display System (FIDS), Common Use Terminal Equipment (CUTE), Entry/Exit System (EES), Customer Relationship Management (CRM), Disruption Events, Check-in Development and Strategy), while ensuring appropriate governance, performance monitoring, contract and Service Level Agreement (SLA) management, and continuous improvement.
Leading and developing the Terminal Operations teams by ensuring effective workforce planning, task allocation, skills development, and compliance with lux-Airport's organizational standards and values.
Establishing and maintaining strong operational partnerships with airlines, ground handling agents, border police, customs authorities, and government agencies to ensure seamless coordination, effective decision-making, and an outstanding passenger experience.
*Your other missions
Participating in inclusion initiatives (e.g. Hidden Disabilities Sunflower project, for people with invisible disabilities).
Participating in the integration of new employeesÂ
Participating in waste sorting and energy saving through responsible behavior
Actively contributing to the development of a strong Safety and Security culture by reporting any hazardous situations, occurrences, or incidents to prevent their occurrence and/or recurrence, in accordance with the principles of Just Culture
--
The required profile
Studies / training
Bachelor’s degree in aviation management, business administration, operations management, or equivalent relevant experience.
--
Experience
Minimum 5 years of experience in an airport, airline, ground handling, or large-scale operational environment
Previous experience in a supervisory or managerial role within a multi-stakeholder operational environment
--
Skills and knowledge required
*IT Tools
Mandatory:
Microsoft Office suite
Internal operating system
*Languages
Mandatory:
French: fluent spoken and written (C1 minimum)
English: fluent spoken and written (C1 minimum)
*Know-how and interpersonal skills specific to the job
Strong understanding of airport operational processes
Ability to work effectively in a fast-paced and dynamic environment
Excellent problem-solving and decision-making skills
Knowledge of regulations related to passengers with reduced mobility (PRM) and passenger experience standards
Experience with operational systems such as FIDS, CUTE, CRM, and border management systems
Experience with Safety Management Systems (SMS) and emergency response coordination
*Other
Valid permanent B driving licence
*Important note on working hours - please apply with full knowledge of the facts
The work is carried out in shifts (Work Organization Plan), including night shifts, weekends, and public holidays, seven days a week.
++++
Our offer
A compensation based on a salary scale, plus fringe benefits
A chance to work for a prestigious, stable and growing Luxembourg company with an international dimension.
++++
Note regarding the recruitment process
The whole application process is managed by Skeeled.
Our recruitment team will contact you in case your profile matches to our needs.
Thank you in advance for your understanding.