Manager Ground Operations & Agreements (m/f/x)

For our department Ground Operations within Airline Commercial, we are looking for a (an):

Manager Ground Operations & Agreements (m/f/x)

Main duties:

• Responsible for the contract management and performance of the stations/airports.
• Identify, select, contract and monitor services of Ground Service Providers and other providers at Airports
• Monitor Service Level Agreements with Ground Service Providers and internal departments to ensure
  commercial aspects as well to ensure safety, compliance and operational aspects of the operations.
• Monitor overall performance and propose/take actions to improve ground handling services and on-time
  performance.
• Establish and maintain strong relationship with all clients, partners and networks.
• Carry out administrative tasks such as managing budgets, gathering data, preparing reports, database
  management.
• Monitor regulatory and other industry changes affecting processes & procedures within the scope of Ground Operations and propose/implement changes if/where applicable

We are looking for a candidate who will support our Ground Operations Safety & Compliance function.

This person will directly report to Nominated person Ground Operations for regulatory compliance, documentation and operational standards across airline Ground Operations area, with responsibility for:

• Monitor and implement regulatory changes affecting Ground Operations Manual and De-icing Manual using WebManuals platform
• Develop, update, and maintain operational documentation (procedures, memos, instructions)
• Support safety, security and compliance matters
• Performing Management of Change and Risk Assessments
• Support internal and external audits and inspections
• Assess and manage special operational cases requiring feasibility analysis for exceptions not covered by existing procedures
• Contribute to the introduction and/or review of airline products and services 

Required profile:

Minimum required criteria

• Provide a university degree in Business Administration or similar line of studies and/or a proven experience on a similar position
• Show proven facilitation, communication and presentation skills
• Show a good sense of priorities
• Demonstrate good presentation and interpersonal skills
• Demonstrate the ability to communicate at all levels, both inside and outside the company
• Accept Duty Travel
• Show strong negotiation skills
• Show strong sense for commercial thinking
• Be able to take initiative
• Be capable of working independently as well as in a team
• Be capable to demonstrate IT/Office tools user skills at advanced level (e.g. Word, Excel, editing and compiling documents)
• Show excellent communication skills in English, ideally as well as skills in French/German (spoken and written)
• Be familiar with current recognized Aviation Regulations & Standards (ICAO, IATA, IOSA, EASA) and capable to identify changes and propose/implement changes internally if/where applicable

Desired or to be acquired criteria

• Altéa DCS knowlegde, relevant IATA trainings
• Relevant IATA SGHA training and/or other related trainings within scope of Ground Operations

The ideal candidate

• Knowledge of Luxemburgish or any other language (i.e. Spanish, Italian) is considered as asset