Training Coordinator (m/f/x)

Main Duties:

• Ensure Catering training complies with regulatory and legal standards, while consistently supporting service quality and food safety.
• Act as process owner for the Catering training and competency management framework, ensuring staff competence and operational consistency.
• Identify training needs based on regulatory requirements, audits, incidents, operational performance and business priorities.
• Develop, implement and monitor the Catering Training Plan, ensuring effectiveness, reliability and customer satisfaction.
• Design, maintain and control clear, accurate and approved training materials, ensuring document control and traceability.
• Coordinate and deliver training sessions to ensure teams are fully prepared, qualified and operationally effective, and maintain complete training records.
• Monitor on-the-job application of training through on-site checks and address competence gaps via targeted refresher actions.
• Support internal, customer and regulatory audits, investigations and corrective/preventive actions related to training and performance.
• Drive continuous improvement by adapting training programs to evolving regulatory, operational and customer needs.

Minimum required criteria

• Bachelor’s degree (Bac+3) or equivalent professional experience.
• Proven experience in training coordination, competence management, or operational training.
• Understanding of regulatory, safety, and quality requirements.
• Fluent in English and French (spoken and written).
• Proficient in MS Office.
• Strong communication and facilitation skills, able to engage stakeholders effectively.
• Ability to work independently, manage priorities in a fast-paced environment, and collaborate effectively as a team player.
• Customer-focused with strong sense of ownership

Desired or to be acquired criteria

• Experience in regulated environments (EASA, ISO, HACCP, SMS).
• Awareness of operational performance metrics and ability to link training outcomes to business results.
• Willingness to develop professionally in regulatory, quality, and operational excellence domains.

The ideal candidate

• Knowledge of French, German, Luxemburgish or any other language is considered as asset.