Client Experience & Quality Analyst Intern (as of September 2026)

Your future team

Our Quality & Excellence team runs Deloitte Luxembourg’s Voice of Client program, which monitors client experience across service lines (Audit, Tax, Consulting) and informs decision-making at Firm Leadership level. We work closely with Business Development, Marketing & Communications and others, and promote a strong quality and client-centric culture across the Firm.

Our motto is “Never boring”: we tackle a wide range of topics, from in depth data analysis to firm wide communication initiatives. We are looking for a 6 month Intern to join us in September 2026 and play a key role within the team.

The advantages of joining us

• Professional Growth, High Standards
• Immerse yourself in a culture of excellence and develop your skills through top-tier methodologies and deliverables, equipping you for future success.
• Global Impact, Local Connections
• Work on international projects and collaborate with diverse teams, all while making an impact locally.
• Inclusive, Flexible Culture
• Embrace a culture where your voice matters, with flexible hours to balance work and life seamlessly.

How you'll contribute to our success

In this role, you will:

• Extract insights for leaders’ decision making: 
• Research client data, analyse feedback, identify patterns, and prepare insight-driven reports highlighting emerging trends for leadership.
• Create internal communications to support client centricity: 
• Design infographics, draft short articles, and assist in planning internal events that promote client focus.
• Monitor program progress: 
• Track KPIs, maintain dashboards, and ensure transparency with overview files.

The recruitment process includes a 30-minute online test and a one-hour test with three short exercises (no specific preparation required).

Your skills

• You are close to completing a Master's degree in Business Administration, Management, Economics or a related field.
• Prior experience in a business environment or a large organization is an asset.
• You have strong analytical skills (both qualitative and quantitative) and excellent attention to detail.
• You can build trust-based business relationships and maintain strict confidentiality.
• You are proficient in Word, Excel, PowerPoint, Teams, Planner and are comfortable using AI-chatbots. Knowledge of Power BI is considered an asset.
• You are fluent (C1, C2, native level) in both French and English – this is a mandatory requirement. Applications not meeting this criterion will not be considered. 

Interested? Please submit your resume in English

APPLY HERE: Client Experience & Quality Analyst Intern (as of September 2026) Job Details | Deloitte Luxembourg