DEEP - Program Manager
Published on 10/01/2025
Post Luxembourg
Working time
Type of contract
Professional experience
Educational level
Remote working
Premier opérateur de services postaux et de télécommunications du pays, POST offre également des services financiers et philatéliques.
Vos missions
You will be involved in the Build and Run phases :
- Contribute to the RFP on matters related to service commitments, profitability, governance
- Senior Supplier and provide functional management to the project(s)
- Setup the customer and internal governance
- Run the customer governance and the internal governance.
- Accountable for contract profitability.
- Entry point for customer-initiated new service demands. Dispatch the requests to the relevant processes and validate the related offers. Accountable for financial discussion with the Customer.
- Responsible for the resources assigned to the customer account. Validate spending and "Demande d'achat" for the related customer cost center.
- Oversee delivery activities – Service Delivery and relationship with third parties in case of sub-outsourcing.
- Govern major risks and issues and ensure the implementation of audit remediation plans or corrective measures, within the committed timeline.
- Participate to the presentation of new business development/service offerings to the customer.
- Contract owner. Validate modifications and amendments to the contract.
- Prepare the renewal negotiation and validate changes to service scope or profitability
Votre profil
- Hold a Master's degree with a specialization in project management, and have at least ten years' experience in the relevant field.
- Excellent leadership and communication skills
- Project management skills (Prince2 methodology, PMP, etc.)
- Fluency in French, English and Luxembourgish
