Our client, a company specialising in the provision of packaging and protective solutions for a wide range of industries worldwide and based is Strassen, is currently looking for a Senior Field Service Planner.
LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting temporary and permanent placement. At LHH Recruitment Solutions, we believe in talent, not labels, and embrace diversity and promote more inclusive employment to our clients and partners.
Your responsabilities :
- Plan and coordinate field service activities across the Benelux region, ensuring efficient allocation of Field Engineers.
- Schedule preventive maintenance, emergency interventions, repairs, installations and other service activities according to customer and contractual requirements.
- Optimize technician availability, workload, travel and resource allocation to ensure reliable service coverage.
- Act as a key operational contact for customers, providing proactive communication regarding appointments, changes, delays and service updates.
- Coordinate closely with Field Engineers, Customer Service, Sales, Supply Chain, Finance and Service Management to ensure smooth service delivery.
- Manage and monitor service work orders from creation through completion, ensuring accurate and timely administrative follow-up.
- Maintain customer, equipment, service agreement and operational information in the relevant systems, including D365.
- Follow up on purchase orders, billing prerequisites and administrative issues to support timely invoicing.
- Monitor service performance, including technician utilization, preventive maintenance coverage, backlog and planning accuracy.
- Identify opportunities to improve processes, standardize ways of working and enhance service efficiency.
- Contribute to system improvements, reporting and digital transformation initiatives within the service organization.
- Ensure service documentation is accurate, complete and properly maintained.
Your profile :
- Bachelor’s degree or equivalent professional experience.
- At least 3 years of experience in field service planning, logistics, customer service coordination, supply chain planning or a similar operational environment.
- Previous experience in an industrial, manufacturing, technical service or equipment-related environment is highly desirable.
- Proven ability to coordinate multiple activities, resources and priorities in a fast-paced operational setting.
- Experience with ERP systems, ideally Microsoft Dynamics 365, and strong proficiency in Microsoft Office, particularly Excel and Outlook.
- Strong analytical and organizational skills, with the ability to monitor operational data and translate it into effective actions.
- Customer-oriented approach with excellent communication and stakeholder management skills.
- Strong sense of ownership, accountability and follow-through.
- Ability to remain effective under pressure and respond quickly to changing priorities or urgent situations.
- Solution-oriented mindset with a proactive approach to identifying and resolving operational issues.
- Continuous improvement mindset and willingness to contribute to process optimization.
- Collaborative team player, comfortable working with different departments and stakeholders.
- Fluent Dutch and English are mandatory; French is highly preferred. German is an advantage.
To include yourself in this recruitment process; to find out more information about this role; or to discuss other career opportunities we have available, please contact Aurelia Michaux as soon as possible - CONFIDENTIALITY ASSURED
Ready For Next.
#LI-AM2