Business Analyst

Published on 14/11/2021

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Working time
Type of contract
Spoken languages
Educational level

Function :

• Solves issues in his business domain when escalated by Level 1 support

• Ensures resolution is tracked in the ticketing tool

• Formalizes resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset

• Raises unsolved issues to Level 3, track and follow-up their resolution internally or with external partners

• Ensures documentation is up-to-date

• Test and validate business applications

• Business analysis of operational requirements

• Train users on specific softwares

• Participates to business application evolutions and projects

Profile :

• Degree in IS Science

• Minimum 3 years of experience in a similar position

• Pragmatic, analytical and problem solving skills

• A strong team player able to work with other teams’ members, also with external providers, to communicate with technical and non-technical stakeholders

• Curious and creative, autonomous and dynamic

• Be a driver for change and innovation, support continuous improvement by investigating alternatives and technologies

• Fluent in French and English (German is a big plus)

• SQL knowledge is a plus

• Ability to think out of the box

• Some travels around Europe may be required from time to time.

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Rue Grande Duchesse Charlotte, 100
L-9515 Wiltz

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Business Analyst

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Business Analyst

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