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Job advertisements for service delivery manager in Luxembourg
SDM or System administrator, ready to take up new challenge in IT management? Consult our job openings in Luxembourg!
Service Account Manager (SAM) / Service Delivery Manager (SDM)
Proximus Luxembourg
Bertrange
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The recruitment of Service Delivery Managers (SDM) is recurrent in the IT field in Luxembourg. This professional will help to guarantee an optimal level of service, while optimising the financial aspect and human resources.
If you work as an SDM, your job is to ensure that the services provided correspond to the commitments as presented in the contractual documents. In general, the objective of your job is to formalize the Service Level Agreement (SLA), which defines the expectations and obligations of each party, in terms of objectives, guarantees and responsibilities. As a contract manager (or service manager), you define the implementation of the contract, ensure a follow-up of the outsourcing services, you pilot performance management and quality through indicators such as availability, reliability, functionality, response time, user satisfaction. The business is very well represented in the field of IT Infra.
Employers are often IT services companies such as CTG Luxembourg, Proximus, Ausy, Victor Buck Services, NSI Luxembourg, etc. You can also find these job offers at the recruitment evenings Moovijob Night Luxembourg. If you want to boost your search, do not hesitate to use the keywords: Customer Service Manager, Customer Success Manager, CSM, OLA, SLR, ITSM...they can be used to designate the position of Service Delivery Manager.
In Luxembourg, experienced profiles with a minimum of 5 years’ experience in customer service are highly appreciated. In addition to this, team leadership and project management skills are required. Recruiters also appreciate candidates who have validated certifications in IS management: Certified Agile Service Manager (CASM), ITIL SOA Service Offerings & Agreements Certification, Continual Service Improvement (CSI)... Do not hesitate to highlight your trainings in your application file when applying for a job!
Service Delivery Management in IT is an area that combines operational management and service strategy. There are therefore opportunities for development for any professionals working in production, or IT exploitation.