Head of IT Support and Service Delivery
Published on 07/11/2024
Cargolux Airlines International SA
Working time
Type of contract
Spoken languages
Professional experience
Educational level
Remote working
Task Responsibilities:
- Enhance and enforce IT standard related to IT Support, IT Operations and Delivery,
- Governance, procedures, and best practices.
- Coordinate and supervise the day-to-day activities of the IT Support, operations and delivery
- Oversee the implementation, and maintenance of IT systems
- Implement IT Delivery standard and strategy for CV as a group (internal stakeholders) and towards regulations
- Lead / mentor the managers of IT support and operations
- Setup of the IT Servide delivery management team
- Focus on maintaining IT service level indicators, ensuring service quality, and managing relationship with internal stakeholders
- Ensuring excellent support CV group staff in accordance with IT service management procedure
- Roadmap for the delivery of all products and services within their purview.
Essential Requirements For The Position:
- Ability to lead, motivate, and manage IT teams.
- Be customer focus
- Strong experience and background in IT Service Delivery Management
- ITIL
- Educational Background and Experience : Master Degree in Information Technology, Computer Science
- Experience: Proven work experience in IT support services management or a similar role
- IT Service Management (ITSM): Knowledge of ITSM frameworks and practices, including incident, problem, change, and asset management
- Ability to lead, train, and mentor service desk staff
- Setting performance targets and evaluating team performance
- Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and team members
- Problem-Solving and Analytical Skills
- Being pro active
- Fluent in English - any other languages will be considered as an asset
Working Conditions:
- Permanent full-time position based in Luxembourg.
- The candidate will work in a Agile, friendly innovative but operational Azure only environment in a young and dynamic team.
- Normal office hours are to be expected, with occasional work outside these hours to perform tasks (planned or unplanned) on the environment.
- It is expected that during critical incidents the candidate can commit to resolve the incident to the end if required.
- Valid car drivers license required.
- A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection.
