Cargo Customer Experience Agent

Published on 07/11/2024

Cargolux Airlines International SA logo

Cargolux Airlines International SA


Working time
Type of contract
Spoken languages
EN
Professional experience
Remote working

Task Responsibilities:

  • Provide support to all customer issues within their responsibility to maintain consistent Customer Service (according to the given guidelines and processes)
  • Deliver customer service excellence by timely responses and follow up to all customer requests
  • Oversee best possible flight offers or reservations and exchange same with the customer to reach a maximum result
  • Take care of customer complaints and issues as per given guidelines
  • Taking up customer issues internally with the local management and if required with relevant stakeholders (e.g., Sales, Operations, Compliance)
  • Report internally challenges and issues in order to achieve improvement in the general customer experience
  • Promote Cargolux’s digital sales channels to increase the share of customer adoption
  • Participate in customer experience projects for continuous improvement within your region

Essential Requirements For The Position:

  • Excellent verbal and written communication in English; other languages are considered an advantage
  • Customer orientation and ability to communicate with a wide range of customers
  • Ability to prioritize tasks and find solutions
  • Ability to work autonomously as well as in a team
  • Friendly and positive attitude
  • Respect for differen backgrounds and cultures
  • Experience in air cargo is considered an advantage

Working Conditions:

  • Full-time position, based in Luxembourg
  • Fixed-term contract with a duration of 24 months
  • A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection.
  • The internal title of the position is "Agent Global Customer Service".


Cargolux Airlines International SA logo

Cargolux Airlines International SA

Aéroport de Luxembourg
L-2990 Luxembourg
Luxembourg

Career Cargolux Airlines International SA

Cargo Customer Experience Agent

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Cargo Customer Experience Agent

 
 
 
 

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week of 25/11