CRM Business Analyst (m/f)

For our department Digital Transformation within LuxairGroup, we are looking for a (an):

CRM Business Analyst (m/f)

Main duties:

• Gain an understanding of business and stakeholders processes by analyzing and mapping them from "As is" to "To be" in order to suggest recommendations and implement the related changes
• Make recommendations to simplify and improve existing processes and procedures, and oversee the implementation of related changes
• Manage business process layer, application layer and interface between systems
• Ensure requirements gathering, collect functional requirements and non-functional requirements in cooperation with IT Department
• Collect, create and get the validation for use cases based on requirements and business processes
• Discuss and challenge solution design options with internal and external stakeholders
• Create specification documents for internal or external developer if required and ensure approval by relevant stakeholders before development /configuration start (Key Users, Solution Architect, Vendors..)
• Manage the proper execution of functional test once the solution is available and ensure Solution is ready for UAT
• Provide training support by creating an appropriate training material on new process & applications and coach trainers for final users training sessions
• Build and maintain a repository of reusable requirements documentation to support future initiatives, following the company standards
• Support key users during the execution of the UAT and escalate major issues to Project Manager if needed
• Support deployment activities for final solution to get ready for Go Live and ensure close communication/cooperation with Project Team in the next steps
• Be actively involved in Change Request Management and act as first contact for change request by key users and provide continuous support in analysis of impact and value

Required profile:

Minimum required criteria:

• Master degree in Business Administration, IT or similar line of studies
• Previous experience in functional analysis, business process modelling
• Be a proactive and reliable team player, able to work independently as well as in collaboration with other colleagues
• Ability to clearly document business, functional specifications and to explain the added
  value in business terms
• Excellent organizational skills
• Strong facilitation & Soft skills
• Knowledge of business Analysis Methodologies and Techniques (BABOK, Design Thinking…)
• Ability to draft clear and concise reports in English and to produce accurate and reliable documents
• Show excellent communication skills in English as well as skills in French and/or German (spoken and written)

Desired or to be acquired criteria:

• Demonstrate good leadership and relationship management skills
• Show assertiveness and stress resistancy

The ideal candidate:

• Knowledge of Luxemburgish or any other language is considered as asset
• Prior travel industry experience would be beneficial